Dana Wilson Email & Phone Number

Raleigh-Durham, North Carolina Area

I design and author topic-based online technical documentation and tutorials in a continuous delivery environment. Operating with an agile approach, I collaborate with cross-functional teams worldwide to deliver always up to date documentation for IBM Bluemix DevOps Services.

Raleigh-Durham, North Carolina Area

Technical writer and Globalization lead for IBM Rational Developer for System z. - Created topic based technical documentation for new and existing features and components targeted for users, developers, and administrators.- Successfully coordinated and led an international team to perform Documentation Verification Testing (DVT) to review and correct documentation translations. Efforts included planning, scheduling testing dates, on-boarding testers and translators, troubleshooting and resolving defects, and communicating status to management and other stakeholders.-Led Translation Verification Testing (TVT) for Rational Developer for System z. Planned and scheduled Program Integrated Information (PII) translation shipments, created TVT test cases, incorporated translations into the product builds, coordinated testing efforts across an international team of testers, and resolved all translation related defects associated with PII.- Compiled and generated IBM warranted licenses for several IBM Rational products in collaboration with product management and IBM legal.- Managed documentation builds using IBM Rational Build Forge. Helped increase build times and reduce build failures by developing and implementing best practices for creating a maintaining IBM Eclipse Help System (IEHS) documentation plug-ins.- Assisted writers and developers across IBM Rational Software group to troubleshoot and resolve issues or defects with documentation or related infrastructure (builds, editors, Eclipse plug-ins, translations).- Led and successfully completed the project to migrate six versions of Rational Developer for System z documentation from IBM Eclipse Help System (IEHS) Information Centers to IBM Knowledge Center, a new central location for all IBM technical product documentation.

Raleigh-Durham, North Carolina Area

- Created topic based technical documentation for new and existing features and components targeted for users, developers, and administrators.- Compiled and generated IBM warranted licenses for several IBM Rational products in collaboration with product management and IBM legal.- Led the initiative to implement Web Delivery for Rational Developer for System z documentation, enabling users to choose how they receive product documentation and documentation updates.- Designed, implemented, and maintained an internally hosted IBM Eclipse Help System (IEHS) used for documentation content reviews that would receive updates as new builds became available. The online review server allowed writers to quickly view their work and conduct reviews without needing to install the product first.

Raleigh-Durham, North Carolina Area

- Created topic based client-focused technical documentation for new features and components of WebSphere Developer for System z.- Planned and implemented Eclipse welcome and out-of-box experience for WebSphere Developer for System z.- Created and implemented an automated build process to transform DITA source to HTML and package the output as Eclipse help system documentation plug-ins that could be installed in an IBM Eclipse Help System. (IEHS).