John Hatfield Email & Phone Number

United States

1) Responsible for downloading and installing new daily builds across Windows, Mac and Unix boxes, setting up networking and integration between clients and servers across virtual networks, and testing issues across the various OS platforms to find bugs in the program.2) Assisted developers with creating a variety of test machines, allowing them to test and resolve issues using vmware.3) Documented and tested known bugs with developers until they were corrected.4) Researched and tested new features as they became available from development.5) Assisted the Technical Support team with all tickets related to Enterprise Collection Center (ECC) and Nuix Collector Suite (Collector).6) Created and managed product licensing for Nuix Collector Suite.7) Primary contact at Nuix for any and all questions regarding ECC and Collector.

Santa Rosa, California, United States

Working for HBNS doing IT work on behalf of Santa Rosa Community Health.

Novato, California, United States

1) Responsible for downloading and installing new daily builds across Windows, Mac and Unix boxes, setting up networking and integration between clients and servers across virtual networks, and testing issues across the various OS platforms to find bugs in the program.2) Assisted developers with creating a variety of test machines, allowing them to test and resolve issues using vmware.3) Documented and tested known bugs with developers until they were corrected.4) Researched and tested new features as they became available from development.5) Assisted the Technical Support team with all tickets related to Enterprise Collection Center (ECC) and Nuix Collector Suite (Collector).6) Created and managed product licensing for Nuix Collector Suite.7) Primary contact at Nuix for any and all questions regarding ECC and Collector.

Novato, California, United States

1) Responsible for all the technical support for both Nuix ECC and Collector. Issues included credentials/rights issues, networking issues, installation issues, issues with collections and interpreting logs.2) Managed licensing for both ECC and Collector, sending out directions and assisting clients with licensing issues. 3) Trained other support engineers on issues regarding ECC and Collector.

Novato, California, United States

1) Responsible for helping new clients setup, install , configure, and network ECC and Collector. 2) Trained new users in how to use ECC 3) Assisted training department in developing online training courses.4) Assisted with the “Proof of Concept” phase for new clients interested in adopting ECC and Collector.5) Worked with prospective clients developing RFP’s for ECC and Collector.6) Worked with other Solution Consultants on training and setting up applications.7) Issued all new and extended licenses for ECC and Collector Suite.

Novato Ca

1) Responsible for helping in house teams and clients with anything related to ECC and Collector, from installation, initial setup and configuration, basic program education to usability questions. 2) Assisted with setting up virtual machines and testing various issues regarding the product.3) Provided all the technical support for ECC and Collector and provided all licensing.

Guerneville Ca

1) Develops, implements, maintains and tests a full backup/restore plan for all company data at all locations in all technical environments; develops and maintains all backup related documentation.2) Configures, maintains and administers Internet filtering application, VPN configuration and connectivity.3) Maintains Payment Card Industry (PCI) compliance.4) Assists group with reviewing of all security controls including: network/host-based IDS/IPS, Windows logs, firewall logs; Participates directly in resolving security incidents; Consults with IT Manager to resolve issues.5) Administration of network user accounts; file/folder directory access permissions.6) Monitors and logs network infrastructure and application events.7) Provides advanced network technical support for unresolved help desk issues.8) Assists with creating & maintaining department policies and procedures.9) Assists with the configuration and ongoing support of corporate wi-fi & mobile devices (smartphones, tablets, etc.)10) Member of the IT department disaster recovery team & on-call rotation.

Guerneville Ca

1) Responsible for all helpdesk calls during business hours.2) Part of Korbel’s Disaster Recovery team. Planned and tested corporate disaster recovery plans regarding vital corporate data.3) Provide 24/7 technical support to all Korbel employees and 50 national salesmen.4) Setup SonicWalls and DSL at all executive’s homes to access corporate data securely.

Guerneville Ca

1) Primary Help Desk Technician supporting over 350 users.2) Responsible for setting up all new users with computer accounts, email and platform setup.3) Managed corporate backup systems for Korbel and all 5 off-site winery locations, using BackupExec and Symantec Ghost.4) On call rotation 24/7 support.

Novato Ca

1) Provided technical support for SBT accounting system’s accounting packages, Pro Series and Vision Point. Responsible for Accounts Payable, Purchase Orders, Inventory, Accounts Receivable, Sales Orders, and installation questions. 2) Answered 30-40 calls a day, resolving all calls in a timely and proficient manner.3) Researched and tested issues by coordinating with programmers and accountants to resolve issues in the accounting packages.

Novato Ca

1) Provided escalated support, identified issues and devised resolutions for a wide range of software applications. 2) Worked with developers and Quality Assurance team to identify potential problems and provide quick resolutions for lower level support staff. 3) Contributed to bug and support database by creating cases and articles used by lower level support staff. 4) Provided technical training for lower level support staff about new and ongoing issues.

Management Information Systems, Business / It

Education record

Education record