• Social Media – writing and preparing content for both our Twitter and LinkedIn accounts; posting and scheduling tweets/updates via our social media monitoring tool • Updating and maintaining (quarterly reviews) of our 4 customer websites using CMS• Continually evaluate our choice of marketing channels and investigate new opportunities• Monitor performance and encourage other members of the team to test, learn and improve from the use of marketing metrics• Assisting with the build and updates to several mobile apps used for specific events• Launched and kept updated the Broker’s side of the business’ Intranet pages• Being a main point of contact for overnight releases on our websitesAchievements:• Launched the company’s first blog, achieving over 12,000 visits in first year.• Increased email open rates by 8% and click through rates by 2%• Generated an increase of 15,000 unique website visitors• Increased Twitter followers by 50% in first year, and engagement by 3%• Launched first company app, generating a 70% start rate• Launched webinars within the business, achieving attendance rates of 82%• Award-winning team: ‘Team of the Year’ (2015), ‘Brand of the Year’ (2016) Insurance Marketing and PR awards.

• Acted as an ambassador for the company by managing any issues within the building• Provided administrative support to the business and a busy Facilities Management Team• Arranged meetings, diary management and dealt with email requests• Logged and monitored requests to ensure that they were resolved within the required service levels• Prepared the monthly MI figures for the Facilities Management Team• Assisted with desk moves after work or on a weekend