Dan Baker Email & Phone Number

Reading/Philadelphia, Pa

-Host podcast segments and conduct guest interviews-Edit podcast audio to ensure optimal audio quality-Operate and maintain recording equipment-Produce and edit all audio elements-Write and edit articles for online publishing-Collaboratively market podcast and website-Manage social media and engage with listeners-Write and deliver copy for advertising clients-Drive content production and brand growth through various online platforms

Philadelphia, Pa

-Program music automation system-Deliver compelling on-air content-Inform listeners of station events-Write and edit album reviews for station website-Adhere to FCC guidelines-Manage social media and online content

Philadelphia, Pennsylvania

-Provide end-user support of hardware and software in a fast-paced, constantly evolving environment-Support users of all status, ranging from interns to executives-Support macOS, Windows 7 and Windows 10 operating systems-Coordinate and facilitate repairs of Mac and PC hardware-Deploy, manage, and support iOS and Android devices through MDM systems, primarily VMWare AirWatch and Microsoft Intune-Provide in-depth support on cloud storage of confidential and time-sensitive documents and files-Provide assistance with teleconference, telepresence, and AV systems in conference rooms-Write and edit user-facing knowledge management articles-Document and implement new systems and processes-Collaborate with others teams to ensure issues are escalated to correct ticket queues and minimize work stoppage-Write and produce internal training videos on range of potential IT issues/resolutions-Design informative signage to be displayed at all TechBar locations-Develop, revise, and implement training material for new team members-Track and manage company-owned assets through MDM and IT Asset Management systems-Image and deploy new devices to users, and assist with setup and configurationAs Lead Engineer (June 2019-August 2021):-Oversee daily operations of walkup IT support location helping upwards of 400 users per week-Assist with implementation of virtual support in MS Teams channel with over 10,000 members-Provide relevant and timely feedback on technician performance-Report directly to Manager of IT, including weekly updates of trends in issues seen-Develop and present team trainings-Order supplies and reconcile budget expenses through internal systems-Take charge of advanced issues to provide out-of-the-box solutions within SLA and SOP-Collaborate with other teams and leadership to enhance support and escalation paths-Assist with ongoing projects, including wireless mobility, procurement, and ITAM

Philadelphia, Pa

All duties of Technical Expert, as well as:-Quickly diagnose and resolve technical issues of Mac devices-Explain complex technical issues in easily understandable terms-Perform repairs of Mac and iOS devices in a timely manner-Facilitate consumer training and workshops-Train and mentor new and seasoned employees-Provide constructive and effective feedback to team members and leadership-Drive B2B sales with local businesses and entrepreneurs-Develop and present B2B workshops and events-Collaborate extensively to grow community outreach-Image and deploy demo units and store-used technology-Adhere to strict guidelines revolving around visual aesthetics and SOP-Serve as interim Lead Genius during career experiences and other absences

Philadelphia, Pennsylvania

All duties of Technical Specialist, as well as:-Perform physical inspection and repairs of iOS devices-Train newer repair technicians on proper procedures-Maintain organization and cleanliness in repair room-Contact customers via phone calls to discuss advanced repair options when necessary-Collaborate with other Technical Experts to plan and lead team trainings

Philadelphia, Pennsylvania

All duties of Specialist, as well as:-Continue to provide world-class customer service-Troubleshoot and resolve complex technical issues with iOS devices-Explain technical issues and resolutions to customers with varying degrees of technical savvy-Coordinate scheduling of Genius Bar appointments-Train and mentor new employees-Facilitate advanced-level consumer trainings-Follow and foster company culture (known as the Credo)

Cherry Hill, New Jersey

-Advise customers on purchase of high-end electronics-Provide basic troubleshooting of Mac and iOS devices-Plan and lead consumer workshops and trainings-Configure AV equipment for consumer workshops-Create back of house slideshow to celebrate team and individuals’ accomplishments

Philadelphia, Pa

-Operate studio equipment to record, edit, and mix audio-Quickly gather and efficiently edit audio for air-Ensure optimal audio quality for live and recorded broadcasts-Manage and troubleshoot studio IT assets-Diagnose and resolve any issues that may arise with broadcast equipment-Document show discussions and topics-Archive recordings locally and through FTP site-Screen phone calls to support on-air conversations-Contribute to on-air discussions and engage with listeners-Write, record, and edit promos/liners with show hosts-Assist with development of new programs

Bala Cynwyd

-Research guests and show topics, providing talking points to hosts-Write ad copy and record liners/commercials for on-air and online advertisements-Quickly gather/edit audio clips for air-Edit and produce podcast episodes with over 25,000 daily downloads-Train and lead interns, providing guidance on tasks and constructive feedback on performance-Collaborate across multiple departments to plan and execute events and contests-Manage online content and social media-Troubleshoot and manage Mac and Windows platforms-Assist with sales meetings and presentations-Operate and maintain broadcast equipment for live and prerecorded shows, both in studio and on location-Assist with on-air discussions on a variety of topics-Interview guests for podcast content

-Manage and edit online content-Organize and execute on-site events-Engage with listeners via phone and social media-Coordinate with prize winners to ensure compliance within station rules and policies

-Advise customers in purchases of home electronics-Protect store assets and deter shoplifting-Handle business-critical data-Unload and manage inventory-Audit store safety measures and provide direct feedback regarding failures and improvements-Operate efficiently under pressure in a fast-paced retail environment