Jones Lang LaSalle Americas, Inc., Corporate Solutions Facilities Manager/ Workplace Services, Novartis, Inc., East Hanover, NJ • Developed national vendor management program supporting 23 sites (12MSF) $45M annual spend to improve vendor performance across the portfolio, including Canada. All national vendors are passing SLA’s• Manage third-party contractors/vendors engaged in operating and maintaining the property for the following services: Records, Food Services, Janitorial, Landscape, Mail Service, Lab Support Services, Shipping/ Receiving, Pest Services, Grounds and Maintenance, Shuttle Bus, Security and Call Center services. • Conducted records assessment for hardcopy management, digital/electronics records, offsite storage, imaging software and database management, policy, procedures and retention.• Responsible for assisting sourcing in development of vendor RFPs, bid analysis, total cost of ownership, benchmarking, best practices and SWOT Analysis, improving transition and save targets.• Manage $12,000,000 budget in support of a 3.2 million sq. foot campus, supporting 8,000 people and 22 buildings. Proactively partner with key vendors. Effectively implement vendor management best practices. Communicate KPI and SLA requirements. Engage vendors in identification of service delivery improvements and savings identification. Saving targets were met in the first six months of 2013.• Developed and lead implementation of service delivery improvement plans and savings strategies across all Workplace Service Areas saving 10% of budget• Developed workflow analysis to streamline support services and drive accountability, organized national safety program, national janitorial Six Sigma project, SME’s across the portfolio, standardized scopes and portfolio wide vendor reporting.

MCS Management Services, Philadelphia, PA September 2006 – PresentBusiness Development ManagerResponsible for developing the New Jersey and New York territory by working with executives and Directors to help improve their bottom line by outsourcing their facilities back office functions. Developed and analyzed client sites, consisting of extensive company audits focusing on costs reductions, process improvements, marketing strategies and organizational culture. • Create and facilitate executive presentations giving insight on the strategic, political and emotional impact of outsourcing. Set the stage for contract discussions. • Compose, issue & evaluate RFP’s for equipment and back office facility management services • Negotiate complex contracts with customized details on pricing, staffing configuration and software applications. • Collaborated and implemented new work groups, and assisted in developing the new corporate website to better position marketing initiatives• Developed workflow analysis for multi-site clients • Developed workload algorithms to identify staffing configurations • Developed Six Sigma mail, shipping, print, records and support services workflow methodologies • Negotiated complex contracts with customized details on pricing, staffing configuration and software applications for BMW, AVAYA, Newmark Knight Frank, Brach Eichler LLP, NJ Underwriters Insurance and many others.

OCÉ BUSINESS SERVICES, New York, NY October 2004-September 2006Senior Account Manager• Strategically worked with executives and Directors to help improve their bottom line by outsourcing their back office operations. Led a consultative selling process, consisting of extensive company audits focusing on costs reductions, process improvements and organizational culture. • Created and facilitated executive presentations giving insight on the strategic, political and emotional impact of outsourcing. Set the stage for contract discussions. Average 3 contract discussions per month• Composed, issued & evaluated RFP’s for equipment, facilities management and outsourcing to drive new business• Negotiated complex contracts with customized details on pricing, staffing configuration and software applications. Contract values ranged from $360,000 to $10,000,000

Tri-Pod Properties purchased distressed properties at or below fair market value, and refurbished them to sell at the new fair market value. Worked with local contractors and my own team, managing all phases of the project, demolition, heating, plumbing, electrical, financing, acquisition and resale.

AT&T Local Network Services, Dayton, NJ 1998 -October 2004Private Line / Switch Transport Manager Western RegionManaged a team of 63 technicians and 7 supervisors in 2 locations, Dayton NJ, and Orlando Fla. Managerial position responsible for restoration of telephony service to business customers throughout the western region from Mississippi to California. Responsible for budget preparation, forecasting, planning workloads, and maintaining high productivity levels, customer relations, and all processes necessary to meet SLA and KPI compliance.• Mentored new supervisors in the AT&T S.T.E.P program• Ensured the integrity of testing and isolation methods are used based on service type• Developed and presented specific plans to improve service for areas where AT&T fails to meet customer expectations• Established tactics and strategies in support of relationship management and customer service results• Ensured Scheduling, Training, HR and Union issues are resolved and adhered to• Single point of contact for 2nd and 3rd level escalations• Managed and analyzed client’s service history, looking for trends of recurring service problems and potential trouble sources in the network.• Organized meetings with Local Exchange Carriers to review performance standards• Conducted assessments of employee standards, employee development, and managed the hiring, counseling, and termination of employees

As an Entrepreneur, organized and created two companies from the ground floor into million dollar companies through persistence, research and benchmarking. Identified a niche for corporate events. Provided excellence level customer service and a preeminent quality product that became differentiating characteristic between my corporation and the competition. • Project managed the design, site location, menu design, workflow, and equipment purchasing and product inventory for two locations.• Negotiated leases, investor funding, bank loans, partnership agreements, the sale of two businesses and the sale of existing corporate accounts.• Created and responsible for all accounting, budgeting, forecasting and financial reporting systems• Developed operational systems and manuals, defined marketing position, created marketing materials to support market position.• Responsible for employee hiring, payroll, benefits and scheduling of daily work • Project managed events ranging from 100 to 3000 guests, selected to plan the inauguration for the Nassau County Mayor. • Won lucrative contracts with Suffolk County Parks and Eisenhower Park, in the management of the golf course and park concession stands.