Dan Boguslavsky Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

At Process Fusion, I have gained valuable expertise in networking technology and printing, consistently translating this knowledge into effective technical support. Engaging with customers through various channels, I provide pre-sale assistance, troubleshoot Microsoft Azure cloud, and possess hands-on experience in virtualization with VMware Pro and Windows Server 2012. With a solid understanding of network concepts and architecture, I follow internal protocols, demonstrate product knowledge, and eagerly take on QA tasks. My contributions have significantly contributed to customer satisfaction and the success of UniPrint.net.

Toronto, Canada Area

In my role, I bolster and manage three separate CRM products for a diverse global client base. Daily operations involve effective communication via phone and email with clients of various job titles and geographical locations. I conduct quality assurance testing for these CRM products and collaborate with developers to resolve support issues, recording console warnings, errors, and exceptions.Additionally, I navigate custom development negotiations, provide client support, ensure quality assurance, and oversee product releases. I optimize the product help portal through intelligent redesign and compose technical documentation. Facilitating product training through webinars, emails, phone calls, and face-to-face meetings, I also lead data analysis, formatting, migration, and implementation for large corporate clients, including Bayer International.I am responsible for researching, identifying, configuring, streamlining, and maintaining the CRM product ticket system. Operating in a hybrid waterfall/Agile IT product development environment, I elevate Atlassian JIRA and Confluence knowledge, including Admin configuration and plugin integration. I possess an intermediate to advanced level of proficiency in MS Excel, MS Word, and PowerPoint, and actively contribute to marketing discussions to align with CRM operations.Furthermore, I have developed a comprehensive understanding of our company's patented sales methodology and provide recommendations for SEO and other web promotion initiatives. I assess client service and sales operations to ensure full compliance and oversee internal data backups to certify the safe protection of data. I am proficient in utilizing IBM infrastructure technology, including Lotus Notes Mail Client and database management.Given the sensitive nature of client information, I consistently prioritize confidentiality and uphold its integrity at all times.

Toronto, Canada Area

I successfully conceptualized, developed, founded, and operated a small online service provider. This involved originating a unique brand name and creating sales and marketing materials. I drafted a comprehensive business plan and identified specific niche products based on market demand.To acquire clients, I spearheaded various campaigns, including social media marketing, SEO strategies, cold calling, and attending networking events. I personally interfaced with clients, conducting meetings and negotiations to secure deals. Additionally, I conducted online market research analysis, utilizing tools such as Google keyword analysis, to identify profitable niches.I expanded the pipeline for intake on orders, offering services such as website development, online how-to videos, niche research, social media property creation and management, SEO optimization, logo design, and general graphic design. I also managed projects of various sizes and complexities and maintained effective communication with outsourced personnel and professionals throughout the process.

Toronto, Canada Area

In my role, I served as the sole provider of expert technical software support to a large client base of over 350 active clients. Through innovation and integration of customer care approaches and tools, I achieved an impressive 87% client satisfaction rate and effectively reduced call volumes for the organization.Working closely with the department director, I actively contributed to a significant 50% increase in business during my employment tenure. I took the lead in designing software product help documentation, revamping outdated materials, and creating a new and unique web-based help center.Utilizing various channels including MS Outlook email, phone, HESK help ticket system, web conference software, and face-to-face meetings, I provided comprehensive software technical support to clients. Additionally, I managed sensitive client information through databases and software systems, ensuring confidentiality and security.Collaborating with the department director, I played a pivotal role in meeting quarterly sales and support goals. I also honed my marketing skills to improve product pricing and enhance customer service. As part of my responsibilities, I conducted weekly training webinars to educate clients on software products, serving as a mentor and facilitator.In addition, I led quality assurance testing for new software product releases, analyzing equipment performance to ensure optimal functionality. I played a vital role in educating users on systems and swiftly resolving any computer-related issues or complaints.Furthermore, I was appointed as the CRM administrator, responsible for CRM configuration, integration, and maintenance, ensuring seamless operations and effective customer relationship management.

- Computer store sales and support- Wireless specialist- Computer Hardware & Software support

Diploma, Sustainable Energy And Building Technology

Education record