Dan Bitondo Email & Phone Number

Littleton, Co, Us

United States

Littleton

Littleton, Colorado

Littleton

Learning the basics of Revit and communicating project schedules/statuses with team members.

Greater Denver Area

- Provided continuous quality customer service to members- Handled inbound calls from members from a large base of clients with efficiency and kindness- Utilized the HRIS and used consultative approach to advise customers on how their benefits work for them including: medical, dental, vision, life insurance, 401k, etc. and enrolled them- Processed dependent verification documents including: birth certificates, marriage certificates, etc.- Assisted customers with enrollment into COBRA and maintained their COBRA accounts- Administered Flexible Spending and Health Savings accounts- Provided consultation to retirees for their benefit options

Littleton, Colorado

Responsible for taking inbound sales calls and establishing new customer accounts .

Littleton, Colorado

- Enforced company policy for the company’s business class clientele in this “buck stops here” position. - Appeased customers with empathy, detailed explanations and quick resolutions.- Provided customer retention and loyalty services.

Littleton, Colorado

Owned and operated an E-Commerce business that specialized in safety equipment for the construction industry.

Boulder, Colorado

Participated in crowd-sourced optimization of pay-per-click campaigns, paid search, and online advertising.

Englewood, Colorado

May 2005 – March 2011Assistant Service Manager-Managed a service department of 45 + employees. -Acted as a liaison between employees and upper management. -Resolved customer and employee issues. -Reconciled extended warranty claims with third party administrators for proper submission and payment.-Coordinated training programs for technicians and service advisers.-Ensured a safe workplace by storing and disposing of all HAZMAT materials.-Conducted monthly clinics for new car owners. -Managed scheduling, weekly payroll, employee vacation time, third party vendors, and proper levels of shop supplies.January 2000 – April 2005Warranty Tower Manager/Technician Dispatcher -Managed manufacturers' warranty administration for the dealership. -Ensured warranty repair claims were properly coded for submission and technicians were paid at the correct rate.-Reviewed invoices for accuracy. -Assessed daily workload and dispatched repair orders to technicians based on priority.

Capm, Project Management, Completed Certifications

Completed a Professional Project Management Certification Program. Earned an MCTS certification for Microsoft Project 2007 and a CAPM.

Computer Science

Computer Science And Web Development