Senior Technical Writer
CurrentEnd February 2024 | Wrote and updated customer facing self-help, internal, and UI content for multiple software brands within the Auctane portfolio. Coordinated with product managers, engineers, marketing, and senior management on large, time sensitive software projects. Developed and executed documentation plans for projects. Met all deadlines.Selected accomplishments:* Worked closely with product managers and support teams, ensuring customer facing and internal documentation were kept up to date and all new and updated content available on date of software release.* Saved time and money by importing help content from Zendesk into Paligo CCMS and by organizing content into reusable topics.* Participated in multi month-long team project reorganizing, rewriting, and moving Stamps.com and Endicia help centers into new Zendesk help center, resulting in up-to-date content, improved self-help experience, and a well-organized and reusable topic and image structure.
