Dan Cooper Email & Phone Number

Wellingborough, England, United Kingdom

• Leading a new team providing in-hours and out-of-hours IT support of 320 customer facing services to 3500 Emergency Services colleagues across 60 sites around the county.
• Delivered a fully approved 5-year Technical Support Strategy, increasing direct customer support channels, creating an IT outreach initiative, setting up a robust multi-year Tech Support training programme and creating.
• Process Workstream Lead for Programme Unity, analysing and documenting the ‘To Be’ processes for key department processes impacting Police and Fire customers (Change Control & Change Management, Incident & Problem.
• Developed positive partnerships with senior leads across Police and Fire customers to influence the strategic direction of the Technical Support team
• Developed a stabilisation workstream within Technical Support, focussed on upgrading key IT infrastructure components and standardising support and performance reporting processes for Police and Fire customers

Northampton

• Leading the Operations Team for Northamptonshire Police, over forty people across five teams dealing with over 2200 calls for service each month.
• Formalised vulnerability scanning and patching service SLA’s, leading to an increase in monthly server and end-user device patching rates by 40% through automation processes and a focus on continuous improvement
• Managed the department’s revenue budget (c. £10M); achieving all key reporting and planning metrics set
• Led the re-development of the Forces’ secondary data centre in-line with industry-leading practice
• Led the re-design of the Forces’ local SQL infrastructure, increasing capacity and resilience whilst limiting future license cost liabilities
• Successfully navigated and controlled the COVID-19 support strategy, ensuring a productive support environment was maintained throughout

Northampton, England, United Kingdom

• Selected to become IT Senior Manager for a year, where I primarily created business cases for the new departmental structure through working with IT Leads, Corporate HR, Finance, and Staff Unions
• Managed the department’s capital budget (c. £4M) supporting on-going technology replacement activities
• Supported colleagues with transition and recruitment cycles to efficiently resource new department model
• Identified areas of improvement within processes, personnel, and structure; implemented procedural changes as required after discussion with senior stakeholders
• Provided continuous progress reports and performance measurements to maintain stakeholder expectation
• Documented, planned and co-ordinated replacement activity to identify and reduce the Force’s technical debt over a three-year capital planning cycle

East Midlands

• Appointed IT Lead on a short-term basis to deliver a more consistent approach to IT planning, support, to identify key areas of technology collaboration and the delivery of change projects amid the forming of a.
• Liaised with finance leads in the successful bid for UK Government Police Transformation Fund (PTF) monies for the delivery of 11 Tri-Force work streams under the Change Programme (c. £6M)
• Built a comprehensive and approved business case for the strategic and tactical use of PTF at a collaborative IT level
• Defined a consistent approach to information risk management processes for work streams by facilitating workshops with Tri-Force Information Security professionals
• Moved work streams from high-level to low-level design, as well as onto procurement and resourcing phases
• Dealt with arising issues in a prompt manner; ensuring all processes and strategies remained on track

East Midlands

I was selected as IT Lead Specialist for the Tri-Force Collaboration, working with senior police leaders to build an effective business case supporting a single operational police model for Northamptonshire, Leicestershire and Nottinghamshire Police forces.

East Midlands

Project Manager for the delivery of the new Public Sector Network (PSN) services into 5 Police Forces.Standardised and coordinated contracts, hardware installations and supporting infrastructure.

Northampton, England, United Kingdom

• Based in Northamptonshire, I managed and delivered high-priority and high-impact voice and data projects to the entire Northamptonshire Police Force and wider East Midlands Police region.
• Led the replacement of legacy comms systems to IP based solutions; leading to a 34% saving on comms systems revenue spends
• Mainstreamed support processes for communication services across the wider IT department
• Redesigned Police communications set up at the famous Silverstone F1 & Silverstone Moto GP events to heighten operational efficiency and simplicity for all attending law enforcement bodies
• Drove the professional development of the Network & Communications team by defining working standards and team performance measures; executing the provision of support and training when required
• Ensured all work met internal and external regulations through consistent compliance checking

Northampton, England, United Kingdom

Northampton, England, United Kingdom

Milton Keynes, United Kingdom

Remote diagnostics, 3rd party escalation, pan-european logistics.Some low level project work predominantly based around network infrastructure installations on customer premises and providing service management reports to departmental leads.

Fine Art And Graphic Design

Fine Art, Graphic Design, Life Study Drawing, Photography & Art History, specialising in the post WW1 European Dadaist movement (no.

Education record

• 3 A-Levels: Sociology, Art & Design, and English Literature (1989- 1991) • 13 GCSEs Grade A-C from Kingsbrook School (1984-1989)