Working in partnership with a small number of VMware’s largest and most strategic UK Enterprise customers (most recently dedicated to Lloyds Banking Group); building and maintaining long-term relationships at a variety of levels.Overall technical ownership of key accounts, providing technical leadership and co-ordinating complex engagements involving large virtual teams of technology and services specialists.Responsible for understanding customers’ business strategies/objectives and helping them to understand how technology can have a positive impact against these.

This role was part of an programme run inside NetApp alongside the SE "day job", focused on developing industry specialists and thought leaders within the SE community; growing relevance and knowledge around specific market verticals. This role required creating industry-relevant content, attending non-technical industry events, and working with key industry ISVs in order to elevate the perceived value of NetApp technology and services with key stakeholders across the Public Sector customer and partner ecosystem.

My role on joining NetApp was as a Systems Engineer aligned to the UK Healthcare and Local Government business. In this role I worked on a large number of accounts of varying sizes, both directly and through channel partners, developing a strong understanding of the challenges and objectives of Public Sector organisations. In my time working in this role I made key contributions to significant wins in a number of large new and existing accounts.In February of 2014 I took on a new role with the team at NetApp, taking on technical ownership for a select group of NetApp’s largest and most complex UK Public Sector customers within the defence space. These customers contributed around fifty percent of the UK Public Sector team’s annual revenue. My responsibility was to understand the business challenges of these customers, and to develop technical relationships, strategies and initiatives in line with these. This involved exercising my broader knowledge of technology to collate complex requirements and information from a multitude of stakeholders including those internal to my customers, their associated Systems Integrators, and other technology vendors in order to assist in architecting large, multifaceted solutions.

NCE are an independent specialist in data storage, virtualisation and backup. My role at NCE was both to provide pre-sales support and to deliver professional services within the solution sales team who consistently achieved and surpassed financial targets. The team works with a wide range of customers spanning industries including health care, shipping, motorsport, publishing, media, tourism and local government. Within this role I worked with NCE’s existing customer base and a large number of target accounts.In a role that encompassed pre and post sales, I developed a wide range of skills from initial lead qualification, through the consultative process of establishing requirements and architecting a solution, to building a business case and finally carrying out the installation and configuration of the hardware and software purchased and producing the associated documentation.Additionally, my role at NCE also included helping to grow and adapt the portfolio of products and services offered by NCE in order to maintain relevance to their customers. This involved continuous assessment and research of the market, and engagement with a wide variety of vendors to better understand their various propositions.

Internally promoted to Infrastructure Team Leader, responsible for a team of analysts and the majority of the company’s IT systems. Other responsibilities included management of suppliers/partners, justifying internal business cases for technical purchases, researching technologies to continue to enhance the company’s infrastructure, joint management of the IT service desk and completing employee reviews and development plans.

Internally promoted to a Technical Systems Analyst where I project managed the company’s server virtualisation programme. I adopted technical ownership of company-wide SAN infrastructure, storage arrays and a DataCore storage virtualisation platform, and was responsible for the design, implementation and support of both UK based and travelling infrastructure.

Employed as the Trackside I.T Engineer, solely responsible for managing and maintaining all travelling I.T infrastructure, including server, LAN, WAN and data storage. I designed, configured and supported systems internationally, and produced associated disaster recovery plans and backup strategies.

Worked in a small team responsible for first and second line help desk support to around 500 users.