D'Andrea Joyce, Pmp, Itilv4 Email & Phone Number

San Antonio, TX

• Lead the formulation and execution of acquisition and procurement strategies along with the fulfillment of current hardware acquisition requirements for standardization across the enterprise. Render technical.
• Played a major role as a hardware validation subject matter expert for delivering lifecycle management services to the Defense Health Agency infrastructure and operations department as per needs.
• Ensured the availability of funds for enterprise service agreement contracts of $54M+ value through validation of thousands of assets by serial number and working with multiple bill payers.
• Supervised and enabled the timely completion of the validation process that supported customers in taking warranty maintenance coverage on vital network equipment.
• Efficiently coordinated 240+ Remedy and ServiceNow actions in the help of the DHA network via exceptional services.

San Antonio, TX

• Lead the formulation and execution of acquisition and procurement strategies along with the fulfillment of current hardware acquisition requirements for standardization across the enterprise. Render technical.
• Played a major role as a hardware validation subject matter expert for delivering lifecycle management services to the Defense Health Agency infrastructure and operations department as per needs.
• Ensured the availability of funds for enterprise service agreement contracts of $54M+ value through validation of thousands of assets by serial number and working with multiple bill payers.
• Supervised and enabled the timely completion of the validation process that supported customers in taking warranty maintenance coverage on vital network equipment.
• Efficiently coordinated 240+ Remedy and ServiceNow actions in the help of the DHA network via exceptional services.

Manages workflow and Task Management Tool (TMT) tasks for the Air Force Civil Engineering Center by receiving incoming packages or tasks, deciphering ownership, assigning tasks to action officers, and reviewing and processing through executive administrative staff to the appropriate offices. Prepares and updates status listing of all client organization.

Davis-Monthan AFB, AZ

• Ensured the timely resolution of communications issues and monitored network performance for cyber order execution by working as a point of contact for communications outages and repair. Provisioned operations status.
• Spearheaded maintenance workflow of $4.5M system upgrades by managing and guiding teams for on-tracking according to schedule and order of maintenance activities.
• Steered the maintenance operations of a $55M combined air and space operations center weapons system to ensure seamless and continuous working functions.
• Strategically used the Remedy IT management tool to prioritize and assign network maintenance activities for 5 work centers, while also leading a team of 5 members.
• Instructed and educated 300+ customers and secured 1,000 network systems by completing a 40-hour PKI local registration authority course in the given time frame.
• Determined the deficiency and suggested solutions to administrative problems by working with SharePoint developer to build a site and broadcast task location and status to all members and interested outside agencies.

Randolph AFB, TX

• Supervised 9 programs effecting 195 employees, including deployment manager, training manager, leave, personnel performance evaluations, and resource management for timely completion of daily tasks and regular.
• Developed a deployment program, standardized 160 records, and enhanced deployment readiness by 90% as well as delivered briefings and guided decision-makers on matters that affected department readiness.
• Effectively saved $10K in travel costs by organizing 45 system administration classes on-site as well as a transitioned organization from a paper-based training system to electronic training records to increase.
• Directed training program for 47 employees and sustained 100% on-time skill level upgrade via attention to detail.
• Successfully acquired formal and commercial training courses with oversight of an annual training budget of $64K.
• Led a $2.2M resource management program and $27.5M network with 700+ devices that aided 11K users in connectivity.

Project Management

Onward to Opportunity (O2O)

Bachelor'S Degree, Business Administration, General

Associate In Applied Science (As) Electronic Systems Technology