• Direct a custom, high-volume, low-latency messaging project for a major FinTech client, modernizing a legacy system into microservices for enhanced resiliency and scalability • Increase business with top 10 client by supporting onboarding of additional teams and expanding service deliver• Coordinate between dev teams as part of a large, SAFe program with 50+ teams and 9 release trains • Drive team outputs for client SAFe events and program reporting, including PI Planning and demos, and performance metrics • Lead Scrum ceremonies, guide team to successful iterative delivery, remove blockers for developers and testers, with Agile servant-leader approach• Monitor, control, and report on project budget, scope, timeline• Manage multiple concurrent business system/application projects, supporting a global digital consultancy, including system migrations, data warehouse, reporting dashboards, website and Intranet development, project delivery tools and systems, HR, and Talent Development• Directed business analysis and stakeholder engagement, including persona mapping, requirements gathering, and design wireframes• Analyze and streamline processes for business efficiency and eliminating redundancies • Improve reporting accuracy and user experience • Apply Agile methods (Scrum, Kanban, or SAFe) to expedite development and deliver increments of highest value quickly• Develop and present project updates for C-level executives, VPs, and project sponsors• Work closely with Change Management to ensure successful adoption during and after launch• Design, develop, and deliver training modules and provide user support• Co-chair the Programing and Events Committee- Perficient Giving Employee Resource Group (ERG)• Volunteer mentor with Mark Cuban AI Bootcamp• Volunteer mentor in the St Louis Metro PMI chapter • Honored as a recipient of 2024 Perficient Excellence Awards

Technical/Project Manager | 2016 to 2019Technical Service Supervisor | 2010 to 2016Technical Support Rep | 2007 to 2010Project Management • Lead software projects for state and national law enforcement programs, including instrument-embedded software projects and database/reporting PC applications • Managed project scope, requirements, objectives, execution, testing and delivery (software and hardware)• Developed and managed an integrated Quality/Environmental Management System for ISO 9001:2015 and ISO 14001:2015 certification, and an ISO/IEC 17025:2017 Accreditation as a Calibration Laboratory• Created systems for tracking corrective actions, document control, employee training records, standards, and compliance in SharePoint• Represented Technical Services on ERP project steering committeeTraining • Created and present technical training courses for customers and coworkers, covering operation, regulations, chemical and electro-mechanical theory of operation, calibration and service, embedded software, and PC based software interface programs • Trained over 600 customers, in North America, Latin America and Asia• Presented at multiple User Group meetings and industry conferences Personnel Management • Directly managed Technical Service Department personnel, including electronics technicians, calibrators, QC technicians, software testers and administrators• Monitored utilization and efficiency and adjusted processes for accordingly• Flipped department net profit from negative to positive with 99% increase in revenue in first two years, and reduced turn-around time on depot service

• Technical Trainer | 2005 to 2007o Conducted formal training courses for customers and coworkers, trade shows and users-group conferences. Courses covered CEMS (Continuous Emissions Monitoring Systems), hardware and software, including gas analyzers, flow and opacity monitors, extractive and dilution systems, and data acquisition softwareo Development of training presentations, handouts, and manuals. Was responsible for customer contact, assessing training needs, customizing materials and course agenda to suit, and arrival of materials and demonstration equipment. • Field Service Engineer | 2002 to 2005o Serviced industrial CEMS (Continuous Emissions Monitoring Systems). Responsible for calibration, certification of CEMS, Gas Analyzers for NOx, SO2 and CO2, Opacity Monitors, and Flow Monitorso Worked with regulatory reporting, Data Acquisition Systems, PLCs. Focus on electronics, optical, pneumatic, and chemical. Data reporting for EPA regulations 40CFR Part 60, part 75