Front Desk Agent
The Custom Hotel
Los Angeles
Provide guest with exceptional service while performing duties such as check-in, reservations,concierge service, daily reports, and exercising sound judgment in the absence of management.Sought out by employees for non-routine customer issues and concerns requiring sensitivityand, sound judgment to maintain guests’ loyalty consistent with hotel mission and values.Aspire to foster and maintain a meaningful and memorable guest experience by ensuringexcellent customer relations, building guest loyalty and added value through a unique andproactive combination of service, leadership, and teamwork, resolving issues with empathy,tact, and diplomacy.Monitor daily reports, provide coaching to others, ensure adherence to protocols andprocedures, achieve business imperatives, operational targets, and performance indicators.