Daniel Fields Email & Phone Number

Rancho Santa Margarita, California, United States

Rancho Santa Margarita, California, United States

Anaheim

The Anaheim Hotel

The Anabella Hotel

Disney'S Grand Californian Hotel And Spa

-Ensured new hires were properly trained by identifying future needs through key metrics, managing training compliance, and reporting to management. -Motivated and influenced staff to perform at peak efficiency and maintain company quality standards through interpersonal and persuasive skills to resolve challenging situations. -Mentored employees to ensure mutual professional development through job-shadowing. -Achieved the prestigious Forbes Recommended hotel rating through measurable business objectives and results by developing performance improvement materials. -Managed the work of 40-50 team members within the guest services department which includes the front desk, concierge, and phone center. -Lead daily team meetings to provide an overview of department goals, areas for improvement, and any changes in company policy.

Disney'S Grand Californian Hotel And Spa

- Instructed newly hired cast members on phone procedures and daily computer procedures using the OPERA property management system- Set standards based off the Disney Model of guest service experience- Properly trained new employees appropriate ways handle guest complaints and other difficult situations

Hotels Of The Disneyland Resort

- Developed and met deadlines for projects involving Operating Guides, Process Flows, Training Guides, and multimedia visual aids - Cross-functional collaboration with varying departments to track Opera Cloud processes and it's impact within lodging- Conducted training sessions on OPERA Cloud property management system to ensure each Cast Member is setup for success - Strong comprehensive knowledge of OPERA Cloud to identify and troubleshoot incidents

Disney'S Grand Californian Hotel And Spa

- Checked guests into the hotel using the LMS system through verbal and face-to-face interactions- Reconciled guest receipts and coordinating VIP experiences- Up sold room upgrades and recommend all guests to top dining and entertainment options offered at the Disneyland Resort- Encouraged guests to fill out comment cards based off their experience for guest feedback - Acted as guest liaison for the hotel upon arrival

- Established partnerships with various lines of business through effective communication and providing support to the operation - Facilitated training sessions centered around new capabilities that enhance the Guest and Cast experience - Developed sustainment plans for each line of business by providing comprehensive and concise updates - Lead others throughout the lifecycle of an initiative by applying advanced knowledge of technology, quality assurance, and analytical techniques to solve complex business problems

Anaheim, Ca

- Managed guest lists and answered incoming calls and RSVP's via Rafiki System from approximately 250-500 invited guests and executives- Communicated via email or phone with other departments and guests regarding event information- Staffed all check-in locations for the duration of the event

Anaheim, Ca

- Oversaw up to five stores within the Disneyland Resort and managed anywhere from 15-20 cast members at any given time- Managed cast member breaks, cash handling, and any guest concerns- Encouraged exceptional guest service and creation of magical moments for each guest

Bachelor Of Arts - Ba, Communications

Activities and Societies: Camp Titan, Volunteer Service Center, Tau Kappa Epsilon Fraternity

Training And Learning Online Certificate

Undergraduate Certifcate, Graphic Design

Activities and Societies: Academic Dean's List | Spring 2021

Graduate Certificate, E-Learning Design And Technology, 4.0

Activities and Societies: Academic Dean's List | Spring 2020

Undergraduate Certificate, Training And Staff Development