Dan Fischer Email & Phone Number

Dan Fischer is a Head of Digital Product and Strategy at Virgin Australia. He possess expertise in mobile devices, social media, strategy, digital media, seo and 25 more skills. Colleagues describe him as "As the editor of BigPond's main email newsletter for a number of years, Dan was my key contact for all customer service oriented articles and information. Since these were always by far the most popular articles in each edition, I give full credit to Dan's reading of customer needs and his ability to produce great FAQs for me to link to from the articles that regularly resulted in answer satisfaction ratings of 80%+. He combined a can-do attitude with great techinical competence and strong people skills that made him a pleasure to work with, he's an asset to any organisation." and "Dan Fischer worked with my team, in my team and directly for me in a variety of roles from March 2005 to November 2007. My first involvement with Dan was when he was recruited to re-write and manage our online help section for BigPond customers. Thorough and precise, he demonstrated a knack for communicating complex technical concepts in a simple and effective manner. He regularly wrote articles that went to two million BigPond customers in the monthly e-newsletter. Dan's function ended up moving to my team where he reported directly to me. His role was Manager of Online Customer Service and had a portfolio including the BigPond Help Centre site, My Account self-service site, the contact functions of email and live chat, and contact reduction. He demonstrated great innovation through development of ways to help customers solve problems in easier ways, including the development and delivery of a highly successful online email troubleshooter, overhauled plan change process and redesigned online Help Centre. Dan showed great commercial leadership in his identification of opportunities for cost reduction and was pivotal in our rollout of systems and processes which saved the organisation over $1.5M. He navigated the complex Telstra business case process and was able to successfully influence several key stakeholders across the organisation to achieve these outcomes. Dan demonstrates great leadership skills. He is a good motivator and great relationship builder. He successfully managed a team of nine staff while working for me, all of whom were older than him. He is a good recruiter and has participated in leadership programs including the senior Aspire program for Telstra's up-and-coming leaders. I would employ Dan again and would be pleased to recommend him for any role for which he aspires"

Listed skills include Mobile Devices, Social Media, Strategy, Digital Media, and 26 others.

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  Head Of Digital Product And Strategy

  Virgin Australia

  Sydney, Nsw, Au