I was tasked to handle financial details regarding our customer's bank accounts. These tasks included: managing personal details, activating credit cards, receiving payments, filing lost/stolen card reports, etc. SInce I was tasked with highly-sensitive information, it was imperative that I manage it securely.

As a full-time teacher, I taught English and Journalism to high school students from Grade 7 to Grade 10, as well as Accountancy and Business Management to senior high school students. This is on top of the other tasks I've handled like the training of the journalism team for competitions, the trimestral publication of the school paper, and being a club adviser.This enabled to manage my time effectively since I had to meet with the demands of my immediate principal, my students,… Show more As a full-time teacher, I taught English and Journalism to high school students from Grade 7 to Grade 10, as well as Accountancy and Business Management to senior high school students. This is on top of the other tasks I've handled like the training of the journalism team for competitions, the trimestral publication of the school paper, and being a club adviser.This enabled to manage my time effectively since I had to meet with the demands of my immediate principal, my students, and their parents. Show less

I worked as both a voice and chat support for Small and Medium Business line for Dell. My job enabled me to work with IT professionals hired by small and medium businesses. This position taught me managerial skills as per inventory and policy since I need to make sure that our inventory matches with those needed by these business in their day-to-day function; and the warranty policy that came with the computer they bought from Dell.

My position entailed troubleshooting new issues that arise with the Amazon Kindle devices. We have to document and file tickets to the engineering teams so that they can create solutions for the developing issues on the devices. Our team is responsible for numerous fixes before the issues became out of hand.Also, we have to upsell Kindles to customers whose devices are broken and out-of-warranty. This led me to develop sales and interpersonal skills to make sure that I am… Show more My position entailed troubleshooting new issues that arise with the Amazon Kindle devices. We have to document and file tickets to the engineering teams so that they can create solutions for the developing issues on the devices. Our team is responsible for numerous fixes before the issues became out of hand.Also, we have to upsell Kindles to customers whose devices are broken and out-of-warranty. This led me to develop sales and interpersonal skills to make sure that I am meeting my target and that the customers are happy with our services. Show less