Early Engagement Specialist
CurrentConstant Contact is a digital marketing platform, using Email Marketing, Social Ads, and SMS Marketing to connect over 700,000 small businesses to their targeted customers on a daily basis. I currently support these customers in several support channels including phones and email. Support new customers in their first 30 days with walkthroughs and product demonstrations while highlighting how the platform contributes to adding value to their business.Works diligently to provide… Show more Constant Contact is a digital marketing platform, using Email Marketing, Social Ads, and SMS Marketing to connect over 700,000 small businesses to their targeted customers on a daily basis. I currently support these customers in several support channels including phones and email. Support new customers in their first 30 days with walkthroughs and product demonstrations while highlighting how the platform contributes to adding value to their business.Works diligently to provide top-notch service and achieve monthly key metrics, including promoting or suggesting additional products/services to enhance the customer experience.Identify opportunities to recommend product enhancements and purchases that serve the interests of both the customer and the company.Aiding in the mentorship of new agents by offering suggestions for improvement and assisting them in acclimating to their responsibilities.Continuously seeking innovative methods to enhance the product, whether through customer feedback or personal observations. Show less