Dan Howell Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, Nc

Manage an A+ field sales team covering the areas in the Mid- Atlantic markets of SC, NC, VA, WV, MD, DC, and DE. Assisting all business types small, medium, large, and extra extra large to create impressive and lasting customer experiences with the help of the five "S's!" What are the five "S's?" Ping me to learn more!! I promise it will have your customers in the right Mood! More about Mood Media: Mood Media Corporation is an international in-store provider of music, digital signage, hold music, on-hold messaging, scent, integrated audio/video, and interactive mobile marketing solutions. The company, based out of Austin TX, delivers solutions to a variety of retailers and other business verticals such as restaurant, financial, healthcare, hospitality and QSR. Over recent years, Mood Media Corporation has expanded its product offerings through acquisitions of Somerset Entertainment in Canada, BIS Group in Europe, and Trusonic, AEI Music Network Inc., Muzak, DMX, Technomedia, and GoConvergence in the United States.At Mood, we’re all about creating connections. We help our clients design and INTEGRATE every aspect of the CUSTOMER EXPERIENCE, with each element working together in a deliberate and PURPOSEFUL way.

Charlotte, North Carolina Area

Responsibilities include directing our SMB Local Account Management division that consists of 20 total Account Managers and two supervisors that reside remotely throughout the region. Overall, these roles are responsible for maintaining and growing a current combined SMB and MM portfolio of business worth 50 million annually in revenue. • Promoted to SMB Director account management operations 2013• Achieved regional annual retention targets for 2013, 2014, & 2015 • Consistently strategizing and collaborating with sales leadership to build aggressive go-to-market plans for both sales and account management• Responsible for overseeing all hiring and training programs involved in both on boarding new account managers, as well as re-enforcement training of existing employees

Charlotte, North Carolina Area

As field SalesTraining Manager North America, my primary focus involves consistent training and development of company Key Account Executives. This position also works directly in conjunction with the field sales leadership (RVP and DSM) team(s) in both the development and growth strategy of new Key Account Executives and their assigned selling markets. This role also includes mentoring and training of other company sales professionals as needed (secondarily) including Inside Direct Sales, Sales Development, Retention Specialists and Product Consultants.

The Carolina Speed, a professional indoor football arena team competed in the former SIFL league. Serving as a game day radio personality, this role includes management of broadcasting both home and away games on air, conducting both player and personnel interviews, and overall production of the broadcast which also includes a pre-game and post game show. Other duties included creating and launching franchises first broadcast network, managing social media strategy, as well as general media relations.

Responsible for both retention, as well as new sale efforts of ten key account market representatives making up $20 million in annual revenue. Oversaw, created, and conducted monthly/quarterly team training and development sessions as it related to products, services, and overall company goals and initiatives.• Escalation point for team’s client and business concerns that consisted of assisting in the close of new business deals, as well as the up sell of existing• Tracked and measured team’s weekly retention and new sales numbers aiding in the forecasting of overall company’s performance monthly, quarterly, and annually• Regular in-person client business reviews with Key Account Market Representatives• Achieved organizations lowest regional retention rate three of four quarters in 2009 during company’s chapter 11 bankruptcy status

Managed and developed a sales and client relationship management team responsible for a $15 million dollar business unit comprised of 50+ location accounts serving industries such as retail, restaurant, hospitality, and quick service.• Present and managed all client meetings, strategy sessions, and contract negotiations with internal team, as well as with executive management team when necessary• Introduced and uncovered new sales opportunities which resulted in the addition of $1 million annually in teams assigned markets• Fully accountable for managed market’s retention rate achieving less than 8% turnover rate YTD while emerging from company’s chapter 11 bankruptcy status• Internal company liaison for process creation, solution definition, and product delivery which resulted in both closing of new business and retention of existing• Personally managed single territory client base exceeding $1.5 million annually in addition to duties of team management

Facilitated and developed appropriate training materials for new and existing key account market representatives and their respective management teams working with a business segment making up 10-49 client locations. Led expert training in the following areas: CRM management, retention strategies, new sales methodology, competition, and administrative company process and procedure.•Teamed along side COO and Director of client services to develop retention and growth strategies that was documented and instituted into process, procedure, and training sessions•Attended and assisted with new employee field client introductions and business reviews demonstrating fundamentals of relationship building and leading prospective clients through informative presentations of products and services•Managed one remote employee responsible for retention of acquisitioned accounts worth $3.5 million annually who consistently achieved a less then 7% cancellation rate• Administered and documented company’s quarterly and annual Key Account market representative incentive plan which also assisted in identifying and celebrating annual “Excellence in Sales” recipients.

Created inbound customer service team from ground up during organizations 2004 centralization that added 100 new company jobs. Coached and trained department in the areas of relationship building, competition, retention, and up selling while being held accountable to challenging call center metrics. •Managed ten home office inside representatives responsible for client issues and requests that consisted of being complete experts in the areas of billing, service agreements, pricing, collections, up selling, and retention•Served as departments primary escalation point for client issues and concerns, assisting when necessary to manage or resolve complex client situations•Developed and administered teams quarterly and annual incentive plans which led to an improvement in department morale and overall employee performance objectives •Introduced and documented field appointment setting process which accomplished several key improvements in customer service response times, as well as field time management•Collaborated with Director of Client Services to document appropriate process and procedure between inside team and partnering field teams to ensure timely handoffs of unique client situations that ultimately improved both client service and internal employee relations

Managed a team whose purpose was to preserve our mergers and acquisition base that amounted to $10 million in company revenue annually. The core duties of the position included handling all incoming cancellation requests, while at the same time proactively re-contracting and upgrading existing clients. This role also worked very closely with the internal Strategic Sales group to uncover new sales leads and sign new business.

Coordinate service rollouts of new national accounts, which included installation of sound system equipment, estimating installation and service costs, managing annual new construction and remodel timelines, and effectively communicating/documenting process with national client contacts. Worked and built strong national relationships with many different clients in a wide variety of industries; Exxon, and Aeropostale. The National accounts division achieved 72 million in annual revenue.

Managed an account base within our product department known as VOICE (www.muzakvoice.com). This base consisted of messaging on-hold accounts where it was my duty to coordinate both the production process and overall Muzak service for these accounts. This included the development of ad-copy scripts for clients, branding discussions, and overall client satisfaction of the VOICE product. Also, served as a liaison between Muzak sales team and the actual client base of business. Training new voice consultants in this area was also involved with this position.

Charlotte, North Carolina Area

Assisted in the production process of the morning show five days a week by writing and editing news anchor scripts. This also included both interviewing and researching diverse and numerous sources for newsworthy material. The position involved on-set production as well as managing both camera angles and lighting.

Charlotte, Nc

Spanish

Ba & Bs, English-Journalism

Activities and Societies: Phi Kappa Sigma Fraternity