Dania Mohammad Email & Phone Number

- Diligently monitor project timeline, scope, and budget against KPI's to ensure successful project completion- Participate in weekly meetings to discuss project status, challenges, and milestones. ensuring risks are communicated to team- Complete all necessary documentation throughout project lifecycle (eg. project charter, close-out documentation, change requests, etc.)- Lead multiple internal initiatives - Create and execute training for Senior Managers and junior staff- Take initiative to evaluate current PM practices and determine areas for improvement; Establish and maintain a standard set of practices, processes, and tools for managing projects consistently and efficiently

Toronto, Ontario, Canada

- Led monthly meetings with 30+ managers across all divisions- Analyzed projects, highlighted possible areas of concern, and recommended solutions to mitigate risk- Established and delivered company-wide reporting (monthly, bi-weekly, and weekly), including reporting on project performance and related KPI's- Created and updated procedural documentation to ensure compliance with project management standards- Authored monthly PMO newsletters and hosted bi-weekly information sessions

Waterloo

- Utilized strong time management and organizational skills to evaluate multiple student reports - Demonstrated excellent written and oral communication skills through creating a published perspective piece, emails, oral presentations, and one-on-one meetings

Kitchener, Canada Area

- Collaborated with team members on plans to exceed daily sales goals and ensure a unique customer experience-Built rapport and engaged with customers to discover their needs through questions and listening and demonstrating relevant products

Aurora, Ontario

Resident Don:- Ensured that students developed and maintained a high degree of self-discipline, courtesy, co-operation, and morale - Advised students on personal and academic matters- Maintained safety and security of the boarding house by participating in a rotational on-call system- Promoted a sense of belonging to students and aiding in the development of the school community Help Desk Computer Specialist:- Co-managed daily operations of the Middle School Help Desk including completing both hardware and software repairs- Provided thorough technical support for students and teachers in a timely manner

- Kindly responded to customers’ complaints so as to resolve them as efficiently as possible and maintain complete customer satisfaction thus assuring repeat customers- Quickly committed large amounts of codes to memory in a high paced environment to quicken proper point of sale procedure- Collected and recorded large amounts of currency meticulously to ensure maximum safety of the company’s assets

Waterloo, Ontario

- Organized RFP’s to ensure on-time delivery, high quality designs, and competitive prices- Independently collected, analyzed, and presented data using various matrices in Excel to aid CEO in making educated business decisions - Successfully transitioned company to ISO 9001:2015 certification by revising Quality Management System, updating procedural documents, and modifying processes to add efficiency and limit costs - Performed root cause analysis to improve and streamline operational processes to ensure products met all requirements- Constantly marketed business to different target markets by using various forms of social media

Kitchener, Canada Area

- Maintained high standards of customer service during fast-paced operations to portray a consumer-focused business- Communicated clearly and politely with coworkers to promote a healthy and efficient workplace- Actively established a hygienic work space to assure optimal food handling safety