Project50 is a strategy consultancy that helps clients to diagnose and fix commercial problems, leveraging a unique combination of client-side and agency-side skills and experience. In working in partnership with our client, we seek to help them raise their game.Our core areas of expertise are strategy, digital, commercial, customer, operations and marketing. We leverage a combination of these against every project.

The role...Strategy development and progression of support for vulnerable customers across Retail Bank across all customer touchpointsSo what?• Established divisional framework for vulnerable customer support, and built team. Implementation and chairing of Exceptional Circumstances Panel.• Significant progression across division of vulnerability strategy - including development in number of areas including training, MI, support for Domestic / Financial Abuse victims… Show more The role...Strategy development and progression of support for vulnerable customers across Retail Bank across all customer touchpointsSo what?• Established divisional framework for vulnerable customer support, and built team. Implementation and chairing of Exceptional Circumstances Panel.• Significant progression across division of vulnerability strategy - including development in number of areas including training, MI, support for Domestic / Financial Abuse victims and Record & Share processes and functionality.• Creation and implementation of Group-wide Customer Gambling Support Strategy into market leading position Show less

The role...Integration of marketing between product activities and developing brand activities. Role expanded in 2016 to include Customer Experience.So what?• Ownership of brand governance interlock and development of campaigns such as MBNA and partnership with Disney• Development of Brand Experience strategy using customer interactions as brand touchpoint.• Launching NPS as a key business metric and YOY improvements in performance, and reduction in… Show more The role...Integration of marketing between product activities and developing brand activities. Role expanded in 2016 to include Customer Experience.So what?• Ownership of brand governance interlock and development of campaigns such as MBNA and partnership with Disney• Development of Brand Experience strategy using customer interactions as brand touchpoint.• Launching NPS as a key business metric and YOY improvements in performance, and reduction in complaints• Reconstruction of Customer Journey framework including ownership framework, and associated measurement framework• Customer Communications review across entire business / journeys including implementation of brand tone of voice. Show less

The role...Ownership of divisional resource planning, workflow development and all analytical activitiesSo what?• Delivery of PPI remediation of > 250k customers (£200m)• Development of PPI insight framework and forecasting modelling of risk to support financial planning• Complaint trend analysis, FOS relationship management and development of bank wide reduction planning

Responsible for teams managing portfolio stimulation and risk mitigation strategies within Credit Risk.Areas of responsibility included;•Portfolio exposure management (through credit limit increase and decrease strategies)•Cash target universe definition•Risk pricing strategies•Credit risk authorisations strategies•Portfolio renewal / reissue strategies

Responsible for analytical team producing all credit and fraud loss forecast and stress test scenarios.•Leadership of migration of stress test forecast creation to account level PD/LGD/EAD modelled view.•Full migration of business baseline and incurred loss forecasts methodology from roll rate to PD/LGD/EAD econometric model based process•Production of roll rate and econometric based loss forecasts to support development of long term business projections.•Oversight of… Show more Responsible for analytical team producing all credit and fraud loss forecast and stress test scenarios.•Leadership of migration of stress test forecast creation to account level PD/LGD/EAD modelled view.•Full migration of business baseline and incurred loss forecasts methodology from roll rate to PD/LGD/EAD econometric model based process•Production of roll rate and econometric based loss forecasts to support development of long term business projections.•Oversight of analytics into economic factors and structural drivers of forecast changes and trends.•Engagement with regulators and auditors as required Show less

Responsible for 3 Analytical areas in UK with Strategy team based in US. Areas contains 19FTE with 6 direct reports. Teams responsible for all account segmentation, contact (letter, email and SMS) and ‘resolution’ strategies, and overseeing all account risk models.•Reconstruction of mainstream collections framework from “stage based” collections into modelled sequencing view including dialler activity expansion (notable FTE reduction through generated efficiency)•Rebuild of all… Show more Responsible for 3 Analytical areas in UK with Strategy team based in US. Areas contains 19FTE with 6 direct reports. Teams responsible for all account segmentation, contact (letter, email and SMS) and ‘resolution’ strategies, and overseeing all account risk models.•Reconstruction of mainstream collections framework from “stage based” collections into modelled sequencing view including dialler activity expansion (notable FTE reduction through generated efficiency)•Rebuild of all channel strategies alongside revised “Principles of communication view. significant saving across annual expense level with no impact in collection performance.•Creation of all routing strategies supporting Enhanced IVR project delivering NCL reduction through “risk based routing” concept.•Led Collections Re-Engineering stream “Measurements of Effectiveness”•Re-Calibration of all customer risk models to optimise segmentation performance.•Provide all analytical backing to implementation of new associate incentive programme and oversee all associated MI development. Programme impact of circa 1% in long term asset recovery levels.•Expansion of automated calling activity through interactive messaging and creation of key MI summarising process performance. Show less

Responsible for managing 2 Strategy, Reporting, Automation and Authorisation management teams. Area consisted of 18 FTE, managed via 5 direct reports. Area of oversight covered both fraud net loss and operating expense. Oversaw notable reductions in fraud losses during time period.•Responsibility taken for full authorisation process including system controls, strategy analysis and reporting. Area generated significant retail uplift.•Number of fraud prevention / strategy… Show more Responsible for managing 2 Strategy, Reporting, Automation and Authorisation management teams. Area consisted of 18 FTE, managed via 5 direct reports. Area of oversight covered both fraud net loss and operating expense. Oversaw notable reductions in fraud losses during time period.•Responsibility taken for full authorisation process including system controls, strategy analysis and reporting. Area generated significant retail uplift.•Number of fraud prevention / strategy developments including deployment of payer authentication monitoring tool, transaction model upgrades, and increased usage of automated contact activities.•Implementation of automated reporting / MI solution for key fraud performance reporting through COGNOS based solution.•Automation team created and extended, representing 10-15% FTE efficiency through automated processing.•Creation of various fraud benefits cases generating numerous loss reduction technology projects (Calling solution, detection model upgrades, Cheque imaging)•Responsible for leading initial work profiling and assessing “Fraud in Bad Debt” populations, including performance reporting development. •Attended number of industry wide fraud forums. Show less

Responsible for both management and education of six fraud strategists covering all major loss areas (Application, Transactional, Identity Theft). Creation of in house scoring processes in order to increase fraud detection success rates.•Initiated and led project to make a one off change to the transaction alert routing process leading to a significant fraud incoming loss reduction in 2006•Responsible for creation of fraud loss planning, predominantly though constructed loss… Show more Responsible for both management and education of six fraud strategists covering all major loss areas (Application, Transactional, Identity Theft). Creation of in house scoring processes in order to increase fraud detection success rates.•Initiated and led project to make a one off change to the transaction alert routing process leading to a significant fraud incoming loss reduction in 2006•Responsible for creation of fraud loss planning, predominantly though constructed loss forecasting models.•Successfully managed the migration of all detection strategies to a new system platform and development of all required MI.•Sole responsibility for the fraud financial reconciliation process prior to 2004 operating platform conversion. Responsibility for all strategic / MI impacts of the project and issue resolution. •Fraud Loss Plan creation. Show less