Dan Collins Email & Phone Number

Project50 is a strategy consultancy that helps clients to diagnose and fix commercial problems, leveraging a unique combination of client-side and agency-side skills and experience. In working in partnership with our client, we seek to help them raise their game.Our core areas of expertise are strategy, digital, commercial, customer, operations and.

• The role...Strategy development and progression of support for vulnerable customers across Retail Bank across all customer touchpointsSo what?
• Established divisional framework for vulnerable customer support, and built team. Implementation and chairing of Exceptional Circumstances Panel.
• Significant progression across division of vulnerability strategy - including development in number of areas including training, MI, support for Domestic / Financial Abuse victims… Show more The role...Strategy.
• Significant progression across division of vulnerability strategy - including development in number of areas including training, MI, support for Domestic / Financial Abuse victims and Record & Share processes and.
• Creation and implementation of Group-wide Customer Gambling Support Strategy into market leading position Show less

• The role...Integration of marketing between product activities and developing brand activities. Role expanded in 2016 to include Customer Experience.So what?
• Ownership of brand governance interlock and development of campaigns such as MBNA and partnership with Disney
• Development of Brand Experience strategy using customer interactions as brand touchpoint.
• Launching NPS as a key business metric and YOY improvements in performance, and reduction in… Show more The role...Integration of marketing between product activities and developing brand activities. Role expanded in.
• Launching NPS as a key business metric and YOY improvements in performance, and reduction in complaints
• Reconstruction of Customer Journey framework including ownership framework, and associated measurement framework

• The role...Ownership of divisional resource planning, workflow development and all analytical activitiesSo what?
• Delivery of PPI remediation of > 250k customers (£200m)
• Development of PPI insight framework and forecasting modelling of risk to support financial planning
• Complaint trend analysis, FOS relationship management and development of bank wide reduction planning

Chester, United Kingdom

• Responsible for teams managing portfolio stimulation and risk mitigation strategies within Credit Risk.Areas of responsibility included;
• Portfolio exposure management (through credit limit increase and decrease strategies)
• Cash target universe definition
• Risk pricing strategies
• Credit risk authorisations strategies
• Portfolio renewal / reissue strategies

• Responsible for analytical team producing all credit and fraud loss forecast and stress test scenarios.
• Leadership of migration of stress test forecast creation to account level PD/LGD/EAD modelled view.
• Full migration of business baseline and incurred loss forecasts methodology from roll rate to PD/LGD/EAD econometric model based process
• Production of roll rate and econometric based loss forecasts to support development of long term business projections.
• Oversight of… Show more Responsible for analytical team producing all credit and fraud loss forecast and stress test scenarios.
• Oversight of analytics into economic factors and structural drivers of forecast changes and trends.

Chester, United Kingdom

• Responsible for 3 Analytical areas in UK with Strategy team based in US. Areas contains 19FTE with 6 direct reports. Teams responsible for all account segmentation, contact (letter, email and SMS) and ‘resolution’.
• Reconstruction of mainstream collections framework from “stage based” collections into modelled sequencing view including dialler activity expansion (notable FTE reduction through generated efficiency)
• Rebuild of all… Show more Responsible for 3 Analytical areas in UK with Strategy team based in US. Areas contains 19FTE with 6 direct reports. Teams responsible for all account segmentation, contact (letter, email and.
• Rebuild of all channel strategies alongside revised “Principles of communication view. significant saving across annual expense level with no impact in collection performance.
• Creation of all routing strategies supporting Enhanced IVR project delivering NCL reduction through “risk based routing” concept.
• Led Collections Re-Engineering stream “Measurements of Effectiveness”

Chester, United Kingdom

• Responsible for managing 2 Strategy, Reporting, Automation and Authorisation management teams. Area consisted of 18 FTE, managed via 5 direct reports. Area of oversight covered both fraud net loss and operating.
• Responsibility taken for full authorisation process including system controls, strategy analysis and reporting. Area generated significant retail uplift.
• Number of fraud prevention / strategy… Show more Responsible for managing 2 Strategy, Reporting, Automation and Authorisation management teams. Area consisted of 18 FTE, managed via 5 direct reports. Area of oversight.
• Number of fraud prevention / strategy developments including deployment of payer authentication monitoring tool, transaction model upgrades, and increased usage of automated contact activities.
• Implementation of automated reporting / MI solution for key fraud performance reporting through COGNOS based solution.
• Automation team created and extended, representing 10-15% FTE efficiency through automated processing.

Chester, United Kingdom

• Responsible for both management and education of six fraud strategists covering all major loss areas (Application, Transactional, Identity Theft). Creation of in house scoring processes in order to increase fraud.
• Initiated and led project to make a one off change to the transaction alert routing process leading to a significant fraud incoming loss reduction in 2006
• Responsible for creation of fraud loss planning, predominantly though constructed loss… Show more Responsible for both management and education of six fraud strategists covering all major loss areas (Application.
• Responsible for creation of fraud loss planning, predominantly though constructed loss forecasting models.
• Successfully managed the migration of all detection strategies to a new system platform and development of all required MI.
• Sole responsibility for the fraud financial reconciliation process prior to 2004 operating platform conversion. Responsibility for all strategic / MI impacts of the project and issue resolution.