Software Implementation Consultant
Current• Develop and implement innovative solutions to improve logistics and supply chain processes for clients. Analyzed issues and delivered timely resolution to ensure quality implementation (troubleshooting tools include Kibana, Grafana, Rabbit MQ, Postman)• Developed technical acumen by writing, running, and analyzing APIs to query data • Conducted detailed time studies to track and analyze employee task completion times, further creating engineered labor standards and providing clients visibility to their workforce. Key metrics include throughput, employee utilization and performance. • Point of contact for multiple clients, building and maintaining positive customer relationships• Worked directly with client during configuration, testing, and implementation phases of the project. • Led client training sessions onsite to ensure they had a detailed understanding of the product and how to best navigate the software.