Daniel Almada Email & Phone Number

Ontario, CA, US

Chino, California, United States

• Sorted incoming packages accurately and efficiently according to destination, ensuring timely delivery to customers.
• Operated sorting machinery and equipment in compliance with safety protocols, maintaining a clean and organized work area.
• Assisted in the loading and unloading of delivery trucks, verifying shipment quantities and identifying any discrepancies.
• Communicated effectively with supervisors and coworkers to address any issues or challenges during the sorting process.
• Participated in training sessions to enhance sorting skills and stay updated on company policies and procedures.
• Demonstrated a strong work ethic and commitment to achieving team goals in a fast-paced and dynamic work environment.

San Bernardino, California, United States

• Led the successful implementation and rollout of the Agilence Analytics and Reporting system across 160+ retail locations, ensuring seamless integration and user adoption.
• Administered the system, evaluating user requirements and making necessary changes to alerts and reports, enhancing the system's effectiveness in order to increse productivity and time effiency by 5%
• Investigated potentially fraudulent Point of Sale (POS) transactions by leveraging the Agilence exception-based reporting system, resulting in the generation of fraud cases.
• Implemented data-driven strategies that significantly reduced shrink for 160+ stores and 10,000+ teammates, demonstrating a keen eye for fraudulent activities.
• Created comprehensive training materials and conducted training sessions for the Loss Prevention team and store management, ensuring proficiency in utilizing the Agilence systems for data analysis and fraud detection.
• Collaborated effectively with internal investigators and law enforcement agencies, providing valuable data insights to support their efforts in fraud detection and prevention.

San Bernardino, California, United States

• Investigated billing and prescription software issues, employing analytical skills to identify problems and implement solutions effectively.
• Acted as a troubleshooting expert, resolving technical issues promptly to ensure seamless pharmacy operations.
• Administered various tasks within the pharmacy, demonstrating exceptional organizational skills and attention to detail.
• Managed scheduling tasks, optimizing staff allocation and ensuring smooth workflow.
• Provided training sessions to pharmacy employees, enhancing their proficiency in using software tools and promoting a more data-driven approach.
• Offered continuous support to team members, ensuring they were well-versed in software applications and data-related processes.

Whittier, CA

• Efficiently filled prescriptions, ensuring accuracy and compliance with medical guidelines and legal requirements.
• Typed prescriptions, interpreting doctors' instructions to facilitate correct medication dispensing and patient safety.
• Managed prescription refills, maintaining a streamlined process for patients' ongoing medication needs.
• Built insurance profiles for patients, handling the complexities of insurance coverage and ensuring seamless billing processes.
• Provided exceptional customer service, addressing inquiries and concerns to enhance the overall patient experience.
• Answered calls and responded to patient queries, demonstrating a high level of professionalism and product knowledge.

Costa Mesa, California, United States

• Provided exceptional customer service to both patients and pharmacies, ensuring their inquiries and concerns were addressed promptly and professionally.
• Assisted patients with medication-related queries, fostering positive relationships and enhancing overall patient satisfaction.
• Managed refill requests efficiently, ensuring accurate and timely processing to meet patients' ongoing medication needs.
• Assisted pharmacies with the processing of claims while also troubleshooting any and all billing issues, contributing to the smooth operation of the pharmacy and ensuring accurate billing procedures.
• Distributed benefit information to members, ensuring they were well-informed about their coverage and facilitating a clear understanding of their pharmacy benefits.
• Educated members on available benefits, enhancing their awareness of services and contributing to a positive member experience.

Anaheim, California, United States

• Managed and maintained inventory, ensuring adequate stock levels to meet customer demands and prevent stockouts.
• Conducted regular stock checks and restocked shelves to optimize product availability and enhance the overall shopping experience for customers.
• Implemented strategies to track and minimize shrinkage, employing vigilant observation and inventory control measures to prevent losses.
• Analyzed data and trends related to shrinkage, identifying potential issues and implementing proactive measures to mitigate losses.
• Delivered exceptional guest service, ensuring positive experiences for customers through friendly and efficient service at the cashier counter.
• Operated as a cashier, handling transactions accurately and providing excellent service to enhance customer satisfaction and loyalty.