Provide comprehensive technical support, system automation, and security enhancement. Proven track record of successfully implementing Okta SSO, optimizing collaboration platforms, and resolving technical challenges to ensure seamless operations and secure access for end-users.

Focus on delivering exceptional technical assistance and improving user experiences. Proficient in Jira case management, web design, and cross-functional collaboration. Recognized for exceeding service level agreements, enhancing SEO, and contributing to streamlined support processes.

IT Support Manager with expertise in Google Workspace, Okta authentication, CRM/Dialers. Led CRM platform implementation, enhancing data accuracy and team collaboration. Achieved CRM and IVR integration for streamlined customer interactions.

Managed Windows, Mac, Linux systems, and diverse platforms (Onelogin, Trello, Confluence, Slack, Google Workspace, Active Directory, Zoom). Strengthened operations, conducted training, and contributed to efficient IT policies.

As an IT Financial Consultant, I designed and advised on cutting-edge financial solutions for banks' systems, optimizing technology transitions. Orchestrated ATM/POS device configuration, security key management, and transactional software setup. Monitored and supported operational and financial transactions on Windows servers.

As the Latam IT Lead, I provided level 1 and level 2 IT support for the online transactional switch platform for banking and payment gateways. My responsibilities included managing systems based on Windows and remote desktop, ensuring seamless operations, and troubleshooting issues.

As a Service Desk and IT Analyst, I ensured seamless company computer systems' operations, overseeing cloud-based setup (Google Apps, Trello, LastPass, Slack, Github), Cisco Meraki on-site support, MySQL real-time dashboard queries, and AWS/Rack VPN deployment. Managed load balancing, security, and network solutions, optimizing functionality.

Provide e-commerce strategies for PC-Based POS merchants through insightful engagement analysis, problem-solving, and bridging client-developer collaboration. Designed documentation, provided commercial solutions, and conducted staff training for new systems, enhancing business efficiency and innovation.

Led IT solutions for data centers and projects, collaborating with oil-focused outsourcing and field engineers. Delivered integrated systems, optimized networks, and offered expertise in data migration, real-time support, and implementation analysis for enhanced operations.