Daniel Bachiega Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

1. Requirements Gathering and Automation:-Conducted requirements gathering with stakeholders to identify automation opportunities and enhance existing workflows.-Designed and implemented automated solutions using Micro Focus Operations Orchestration and RPA, resulting in productivity gains of over 30% in key areas.2. Leadership and Team Management:-Led and supervised a dedicated automation team, ensuring goal alignment, efficient task distribution, and continuous team development.3. Technical Development:-Created IT microservices automations using API calls, PowerShell scripts, RPA, and JavaScript variable handling.-Collaborated with cross-functional teams to integrate systems and applications for process automation.4. Automation Tool Administration:-Managed the Micro Focus Operations Orchestration application to ensure stability and availability.-Monitored server logs and implemented infrastructure and configuration improvements.5. Training and Reporting:-Conducted training workshops to empower end users in utilizing automation tools effectively.-Tracked project performance metrics, presenting regular reports to senior management and proposing corrective actions and enhancements.

São Paulo, Brasil

Internship in Systems Development focused on the ITSM Remedy tool. Responsible for the following activities:-Documenting and updating service management processes, ensuring essential information was available to the entire team.-Actively collaborating in the development of documented procedures, templates, and tools, promoting standardization and operational efficiency.-Contributing to the management and maintenance of the service catalog, ensuring users had access to accurate and up-to-date information about the services offered.-Participating in service level management by monitoring key performance indicators (KPIs) and assisting in continuous improvement efforts.-Playing a key role in developing customized workflows to meet specific user needs and enhance operational efficiency.-Contributing to process automation, streamlining task execution, and reducing the likelihood of human errors.-Actively participating in the development of workflows and new features to enhance user experience.-Conducting detailed mapping of existing processes, identifying optimization opportunities, and proposing effective solutions.-Contributing to the monitoring and maintenance of the BMC Remedy infrastructure, ensuring stability and availability.-Working with agile methodologies such as Scrum, ensuring frequent deliveries and greater adaptability to ever-changing demands.-Leveraging the JIRA tool for project management and task tracking.-Developing skills in managing services, logs, and server configurations, contributing to the integrity of the IT environment.

São Paulo E Região, Brasil

-Responsible for installing and maintaining automated industrial machines used for dosing and mixing paints.-Proficiently interpreted electrical and pneumatic technical drawings.-Conducted maintenance on circuits and electrical/pneumatic installations associated with dosing equipment.-Assembled and installed electrical and pneumatic control panels.-Successfully installed and configured the company’s proprietary software, which utilizes an SQL Server database.-Provided customer support in English, Spanish, and Portuguese through various channels.-Prepared quotes and crafted commercial proposals for clients.

-Conducted maintenance on electronic equipment manufactured by Maxtel.-Recognized components and employed surface-mount device (SMD) soldering techniques.-Performed firmware reprogramming and conducted final tests on equipment for sale.-Provided customer support via phone, email, on-site visits, and remote access.-Installed, configured, and provided training on the company’s developed system.-Reviewed, maintained, and assembled electromechanical equipment such as turnstiles, electromechanical sensors, and electromagnets.-Configured and installed computer networks.

Postgraduate Degree, Arquitetura De Sistemas .Net

🚀 Especialização em desenvolvimento de sistemas backend com .NET, ASP.NET e Azure. 🎯 Tópicos abordados: Domain Driven Design (DDD) para.

Bachelor'S Degree, Computer Systems Analysis, 8