Daniel Bair Email & Phone Number

• Lead team of 8-10 Account Specialists ◦ Lead team meetings, conduct 1:1s and support team members’ development ◦ Track performance data to provide encouragement and feedback • Completed audits in Request 360, Verifax and Queuetopia to ensure quality standards aremet (03/2022 – 12/2022) • Cross trained 40 Account Coordinators in Request 360 ◦ Oversaw education through classroom training, shadowing, audits, and feedback

• Carefully match Prior Authorization requests to the correct key, and make determinations on the PA which gives the provider an update on their request • Use information user supplies and own research to verify user accounts while following Standard Operating Procedure • Member of the Determinator Training Track • Member of the Feedback & Recognition Employee Engagement Team

Columbus, Ohio Area

• Make disposition decisions based upon structured guidelines, policies, and procedures• Gather and record information and documentation related to claims• Files and subrogates claims with underlying carriers or business hubs• Communicates effectively with associates, internal customers and clients

Columbus, Ohio Area

•Utilize CRM and business software to maintain accurate inventory records for 20 delivery agents and 10 clients nationwide, and build work orders for new clients•Build rapport and facilitate communication between delivery agents and clients•Connect customers to delivery agents for scheduling

Columbus, Ohio Area

•Prepared scheduling reports for 5 clients and facilitated future action•Analyzed, tracked, and resolved high priority orders•Created templates for scheduling reports•Wrote and updated work instructions for the job position•Provided customer service to escalated customers and resolved crisis situations•Trained peers on job duties

Columbus, Ohio Area

•Scheduled deliveries for 15 clients nationwide•Responded to exception management reports•Analyzed reports and followed up with unreachable customers•Controlled call center autodialing system and supervised peers•Provided customer service•Trained peers on job duties and wrote work instructions

Columbus, Ohio Area

•Created case files for new clients•Scheduled and provided transportation to clients’ appointments•Created cultural orientation assessment tool and service analysis tool

Columbus, Ohio Area