Daniel Bair Email & Phone Number

• Lead team of 8-10 Account Specialists
• Lead team meetings, conduct 1:1s and support team members’ development
• Track performance data to provide encouragement and feedback
• Completed audits in Request 360, Verifax and Queuetopia to ensure quality standards aremet (03/2022 – 12/2022)
• Cross trained 40 Account Coordinators in Request 360
• Oversaw education through classroom training, shadowing, audits, and feedback

• Carefully match Prior Authorization requests to the correct key, and make determinations on the PA which gives the provider an update on their request
• Use information user supplies and own research to verify user accounts while following Standard Operating Procedure
• Member of the Determinator Training Track
• Member of the Feedback & Recognition Employee Engagement Team

Columbus, Ohio Area

• Make disposition decisions based upon structured guidelines, policies, and procedures
• Gather and record information and documentation related to claims
• Files and subrogates claims with underlying carriers or business hubs
• Communicates effectively with associates, internal customers and clients

Columbus, Ohio Area

• Utilize CRM and business software to maintain accurate inventory records for 20 delivery agents and 10 clients nationwide, and build work orders for new clients
• Build rapport and facilitate communication between delivery agents and clients
• Connect customers to delivery agents for scheduling

Columbus, Ohio Area

• Prepared scheduling reports for 5 clients and facilitated future action
• Analyzed, tracked, and resolved high priority orders
• Created templates for scheduling reports
• Wrote and updated work instructions for the job position
• Provided customer service to escalated customers and resolved crisis situations
• Trained peers on job duties

Columbus, Ohio Area

• Scheduled deliveries for 15 clients nationwide
• Responded to exception management reports
• Analyzed reports and followed up with unreachable customers
• Controlled call center autodialing system and supervised peers
• Provided customer service
• Trained peers on job duties and wrote work instructions

Columbus, Ohio Area

• Created case files for new clients
• Scheduled and provided transportation to clients’ appointments
• Created cultural orientation assessment tool and service analysis tool

Columbus, Ohio Area