The Google DSCC team provides technical support for all hardware products (Google Home, Nest, and Wearables). Area covers all support channels (phone, chat, email, social media and community). Pulled data via APIs and other methods to assist with ad-hoc data requests.Created insights with key stakeholders for process improvements.Identified trends and presented key findings to leadership through detailed data analysis.Consolidated requests for data, data analysis and reporting for Vendor Operations (phone, chat, email etc), Social Media and Community teams.

• Interacted extensively with customers, responded to help desk inquiries, and performed supplemental training activities of our visualization dashboards to keep clients on top of their KPI's.• Verified and identified issues as either legitimate technical product flaws or simple user training deficiencies so clients maintained control of campaign pacing, mitigated delivery discrepancies, and reduced billing cycles through data analytic automation.• Assisted with data mapping, aggregation, and consolidation for digital platforms, yield management, and revenue optimization needs.• Compared online advertising campaign metrics of local, 3rd party, programmatic SSPs and DSPs ad server delivery reports and escalated issues to developers.