Daniel Bickish Email & Phone Number

125 S. Wacker Dr. Suite 2700, Chicago IL. 60606

• On contract supporting the Chester County School District
• Provide onsite support for Students and staff for their IT related problems
• Fix Promethean board and PC related problems
• Reset passwords and delete computer objects using Active Directory
• Reimage Lenovo laptops and HP All In One Lab PC’s with Windows 10 using SCCM
• Install software as needed

Charlotte, North Carolina Area

• (On contract to Blue Cross Blue Shield in Columbia, SC)
• Upgrade Windows 7 workstations & laptops to Windows 10 and reconfigured to UEFI BIOS
• Image Windows 7 workstations
• Replace hosts files on Windows 7
• Set up Windows 7 workstations at Florence SC

Columbia, Maryland

• Used Support IT to manage change tickets and create and work infrastructure Change Tickets
• Configured and Installed Windows 2008 R2 and 2012 R2 on HP and Dell servers and in VMware
• Removed old servers that were no longer needed to include Virtual servers
• Did daily check of data center and fixed or replaced servers as problems occurred
• Used IDRAC and ILO to troubleshot server problems on Dell and HP servers

Columbia, MD

• Used Remedy and Support IT to track service calls and document equipment installs and removals to support over 1000 end users
• Did password resets for Windows Active Directory customers
• Installed new PC’s and reimaged Windows XP and Windows 7 PC’s
• Installed, connected, configured IP info and troubleshot Lexmark Printers problems
• Troubleshoot LAN problems for workstations and Cisco phone systems, from the system to the switch. Larger offices were on multiple… Show more
• Troubleshoot LAN problems for workstations and Cisco phone systems, from the system to the switch. Larger offices were on multiple VLANS

Annapolis Junction Md.

• Provided Tier 1& 2 customer support for report writing software
• Used IBM Rational Clear Quest to create and track tickets
• Worked with Tier 3 and developers to assist in problem resolution and report problems with software

Columbia, MD

• I performed the same duties as is listed above for FIELD SYSTEMS ADMINISTRATOR March 2012 to September 2015. I supported Windows 2000 and Windows XP and related Office Products.
• Performed Enterprise wide desktop refresh from Windows 2000 to Windows XP *Note: Advanced Concepts INC. Was bought out by L1 in 2006

Columbia, MD

• Built and maintained Windows 2000 domain controllers at ACI corporate HQ
• Implemented the server based version of Trend Micro Office Scan Antivirus
• Maintained the ACI corporate Mdaemon e-mail server & Wingate internet access server
• Supported the office network and troubleshoot problems as they occurred
• Installed and supported Windows 2000 and XP workstations, Office 97/2000/2003 & HP laser printers
• Resolved software, hardware, virus and spyware problems on… Show more

Vienna, VA

• Monitor/identify/prioritize problems in a 600+ server Data Center using IP Sentry and WhatsUP Gold
• Troubleshot and resolved network and server problems, but escalated complex issues to Sys Admins
• Received trouble calls and emails from the customer and used Vantive help desk software for tickets

Rockville, MD

• Installed, maintained & troubleshot problems on Kodak copiers
• In 1992 I started working on Kodak 1580 color copiers/Network Printers. They used a Sun Spark 1 work station and eventually a Spark 2 work station as the engine. I replaced the hard drive and reinstalled the OS when.
• I trouble shoot problems using a laptop with Olympus software, technical manuals, circuit diagrams & an VOM