Daniel Bickish Email & Phone Number

125 S. Wacker Dr. Suite 2700, Chicago Il. 60606

On contract supporting the Chester County School District• Provide onsite support for Students and staff for their IT related problems• Fix Promethean board and PC related problems• Reset passwords and delete computer objects using Active Directory• Reimage Lenovo laptops and HP All In One Lab PC’s with Windows 10 using SCCM• Install software as needed• Troubleshoot network related problems• Send warrantied Laptops to Lenovo for service

Charlotte, North Carolina Area

(On contract to Blue Cross Blue Shield in Columbia, SC)• Upgrade Windows 7 workstations & laptops to Windows 10 and reconfigured to UEFI BIOS• Image Windows 7 workstations• Replace hosts files on Windows 7• Set up Windows 7 workstations at Florence SC

Columbia, Maryland

• Used Support IT to manage change tickets and create and work infrastructure Change Tickets • Configured and Installed Windows 2008 R2 and 2012 R2 on HP and Dell servers and in VMware• Removed old servers that were no longer needed to include Virtual servers • Did daily check of data center and fixed or replaced servers as problems occurred • Used IDRAC and ILO to troubleshot server problems on Dell and HP servers

Columbia, Md

• Used Remedy and Support IT to track service calls and document equipment installs and removals to support over 1000 end users• Did password resets for Windows Active Directory customers • Installed new PC’s and reimaged Windows XP and Windows 7 PC’s• Installed, connected, configured IP info and troubleshot Lexmark Printers problems• Troubleshoot LAN problems for workstations and Cisco phone systems, from the system to the switch. Larger offices were on multiple… Show more • Used Remedy and Support IT to track service calls and document equipment installs and removals to support over 1000 end users• Did password resets for Windows Active Directory customers • Installed new PC’s and reimaged Windows XP and Windows 7 PC’s• Installed, connected, configured IP info and troubleshot Lexmark Printers problems• Troubleshoot LAN problems for workstations and Cisco phone systems, from the system to the switch. Larger offices were on multiple VLANS• Performed Enterprise wide desktop refresh for Windows 7• Provided remote and local support for Windows XP, Windows 7 and computer problems• Installed and troubleshot MS Office products and various user software products• Troubleshot user profile problems and saved & repaired PST’s • Installed new network drops, added to correct VLAN on Brocade switches and cleared port security Show less

Annapolis Junction Md.

• Provided Tier 1& 2 customer support for report writing software • Used IBM Rational Clear Quest to create and track tickets • Worked with Tier 3 and developers to assist in problem resolution and report problems with software

Columbia, Md

• I performed the same duties as is listed above for FIELD SYSTEMS ADMINISTRATOR March 2012 to September 2015. I supported Windows 2000 and Windows XP and related Office Products.• Performed Enterprise wide desktop refresh from Windows 2000 to Windows XP *Note: Advanced Concepts INC. Was bought out by L1 in 2006

Columbia, Md

• Built and maintained Windows 2000 domain controllers at ACI corporate HQ • Implemented the server based version of Trend Micro Office Scan Antivirus • Maintained the ACI corporate Mdaemon e-mail server & Wingate internet access server • Supported the office network and troubleshoot problems as they occurred • Installed and supported Windows 2000 and XP workstations, Office 97/2000/2003 & HP laser printers• Resolved software, hardware, virus and spyware problems on… Show more • Built and maintained Windows 2000 domain controllers at ACI corporate HQ • Implemented the server based version of Trend Micro Office Scan Antivirus • Maintained the ACI corporate Mdaemon e-mail server & Wingate internet access server • Supported the office network and troubleshoot problems as they occurred • Installed and supported Windows 2000 and XP workstations, Office 97/2000/2003 & HP laser printers• Resolved software, hardware, virus and spyware problems on workstations • Purchased new PC’s and laptops from local vendor and Dell • Maintained software licenses Show less

Vienna, Va

• Monitor/identify/prioritize problems in a 600+ server Data Center using IP Sentry and WhatsUP Gold • Troubleshot and resolved network and server problems, but escalated complex issues to Sys Admins • Received trouble calls and emails from the customer and used Vantive help desk software for tickets

Rockville, Md

• Installed, maintained & troubleshot problems on Kodak copiers • In 1992 I started working on Kodak 1580 color copiers/Network Printers. They used a Sun Spark 1 work station and eventually a Spark 2 work station as the engine. I replaced the hard drive and reinstalled the OS when necessary • I trouble shoot problems using a laptop with Olympus software, technical manuals, circuit diagrams & an VOM