Daniel Birch Email & Phone Number

I'm an outsource service and relationship manager with over 10 years of experience in the financial services industry, working for a FTSE 100 company. I'm looking for a similar role, either within or outside of the financial services sector.In my previous role, I specialised in the management and oversight of 'soft-services' outsourcing but am also proficient in outsourced administration service management. It was my responsibility to ensure that the outsourcers/suppliers achieved the contracted service level agreements while at the same time delivered continuous improvement in line with budget restrictions.The skills I required to succeed in this role include: stakeholder management; supplier relationship management; change management; strong communication; people management; financial/budget awareness; incident management; operational readiness awareness.In previous roles I have coached and managed large teams of customer service/complaints staff; improving both individual and collective performance - something I am still passionate about. I have also worked as a Subject Matter Expert on a Training & Competency project that embedded the scheme throughout the organisation.A senior business development professional with experience working in B2B services, particularly with legal, accountancy and consultancy businesses, and a passion for helping the business and its customers succeed.Experienced in all aspects of marketing and business development from strategic and tactical planning, targeting and market engagement to CRM and marketing communications: focusing on activities which build prospect pipelines; win new business; enhance existing relationships and provide ROI.Specialities include: business development; prospect targeting; pipeline development and pursuit management; client relationship management; strategic and tactical marketing planning; marketing communications and digital marketing

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  Staffordshire University

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