Daniel Bixby Email & Phone Number

Laconia, Nh, Us

Manchester, New Hampshire, United States

Working with clients to ensure exceptional proactive and strategic IT solutions.

New Hampshire, United States

Belmont, New Hampshire, United States

Augusta, Georgia Area

-Provides technical support to DoD users and provides leave behind materials.-Provides direct user support to dozens of DoD systems and applications.-Creates, unlocks, and issues user accounts via Active Directory.-Troubleshoots and maintains DoD VOIP phone systems. -Re-images user computers and updates software for outdated equipment.-Provide Service Desk Support to approximately 2.1 million worldwide users using industry best practices and global service desk policy, either directly or indirectly based on application service level agreement requirements.-Interact and work with a diverse customer base and possess excellent oral / written communications skills as well as perform in a courteous, professional, and project-oriented manner.-Document and update tickets. Recording any pertinent information regarding incidents / outages in the daily shift log / journal and preparing monthly shift activity reports for delivery.

Savannah, Georgia Area

• Configured and troubleshot Cisco Switches providing connectivity to 100+users. • Launched satellite communications providing effective communications to deployed units. • Served as operating system expert, providing technical support on Top Secret Computer systems, utilizing cryptographic technology to encrypt communication systems. • Cabled multiple LAN connections for statewide and overseas operation centers.Oversaw $14 million in sensitive military equipment resulting in zero losses.