Territory Manager, Sales And Customer Success
Current● Leadership & Process Innovation: Led the overhaul of the sales and customer success processes at the largest high-end Pilates studio in San Diego, managing operations across 8 boutique locations with fewer than 50 employees. Developed and scaled a customer-focused strategy that enabled the studios to seamlessly handle increased demand while maintaining a superior level of service.● CRM Optimization & Time Efficiency: Built and implemented a CRM pipeline using Monday.com and AI automation tools, which streamlined operations, reduced manual work, and saved over 30 hours of administrative time per week, allowing the sales team to focus on high-impact customer engagements.● Revenue Growth & Sales Leadership: Developed new KPI-driven strategies targeting both corporate and residential accounts, piloting bespoke marketing campaigns that resulted in a 24% revenue increase ($400K) and an 18% rise in customer conversion rates. Led the sales team to consistently exceed quarterly revenue targets.● Customer Retention & CLV: Increased the Customer Lifetime Value (CLV) by 22% through the expansion of class offerings, enhanced scheduling, and community engagement initiatives. By targeting local businesses and leveraging member networks, achieved a 17% revenue boost ($180K) during typically slow periods.● Leadership in Networking & Event Promotion: Spearheaded local marketing efforts and formed strategic partnerships with high-end businesses, launching member-exclusive events and pop-up collaborations that enhanced brand presence and bolstered customer loyalty.