Trained in various acting techniques and styles, with a proven track record in both stage and screen productions.Key Achievements:• Developed marketing and web design skills to manage my own acting website and edit my showreel using DaVinci Resolve.• Handled invoicing and built a strong network of industry professionals through consistent networking efforts.

Adapted to various roles at events, including bar staff, bar supervision, staff coordination, and guest guiding. Took on additional responsibilities as needed to ensure smooth operations.Key Achievements:• As a Bar Supervisor, oversaw staff schedules, managed stock levels, and maintained high team morale.• Frequently requested for repeat events and management positions based on performance.• Successfully handled high-volume events, contributing to an overall event rating of 4.5 stars.

This position, within the Manchester contact centre, revolves around taking inbound calls that relate to contract law and giving specific legal advice that would help alleviate the callers circumstance. In addition to this I liaise with numerous third party organisations, such as Trading Standards, Language Line and the Extra Help Unit, to provide additional support where required and to forward relevant criminal cases. All of this is done within set targets and KPI’s for both telephone handing and written follow up. Key Achievements:• Taking additional training to join the energy team as a support worker as well as completing numerous trading modules for further professional development.• Passed all modules and tests, to a high standard, which is required to give legal advice both on General Consumer and Energy teams. • Assisted with training numerous staff on General Consumer via a ‘Buddy System’.• Received numerous ‘Consumer Compliments’ in regards to both my telephone manner and legal advice given. • Consistently exceeding set targets and KPI’s.

This position, within the Manchester contact centre, consists of taking inbound calls and emails in regards to booking tickets and providing solutions to customer queries via the use of house systems. The reviewing/updating of booking information, along with order/transaction tracking and recording detailed customer histories are all vital components of this line of work.Key Achievements:• Winning numerous awards for hitting monthly KPI’s.• Renown for having one of the highest call volumes per hour, sales conversion and the most consistent Quality rating (95%).

Due to my proven track record of excellent customer service I was promoted to the position stated above. This job consisted of leading a team to meet monthly targets, both sales and service, and solving customer queries. Many additional admin related duties are completed whilst maintaining a high level of customer service. In addition meeting are held between leads to discuss methods to further improve in store customer experience. Moreover I became a point of contact for all things relating to customer service. The careful handling of financial and private information is an essential part of daily tasks.Key Achievements:• Promoted to Customer Service Lead• Achieved an average score of 95% on NPS (customer satisfaction) and 90% on mystery shop.• Completed numerous E-learning training courses.• Entrusted with counting and logging daily takings.• Took on numerous admin related duties such as Local Retail Calling (LRC), stock maintenance, ordering of workplace essentials, booking of repairs and deliveries and solving customer telephone queries.

In this position I helped drive a new business via organising, and hosting, parties, predominately children’s. I did this via setting up a social media page, in which customers could contact the business to order events, to advertise and further the business. In addition I custom designed and ordered costumes for said parties.

During my time at Chisholm Hunter I served under the dual role of resident Watch Professional and Administrator. Not only did this job require the careful handling and presentation of high value stock, but for weekly targets to be met whilst completing daily admin tasks. Upon this the position helped further develop my communication skills, as it required that I liaised with numerous clients and companies.Key Achievements:• Organised, and partook in, numerous sales expertise training courses.• Surpassed sales targets for every month worked there.• Sold numerous watch brands that weren’t available from the specific store I worked in.• Sold the highest value watch in store.• Reorganised the entire watch sections of the store and the warehouse.• Received a customer email commending the exemplary high standard of customer service I provided.

Working within the fancy dress industry this job revolved around the ordering and maintenance of stock,both on the shop floor and the warehouse, whilst identifying and solving customer needs.Key Achievements:• Head-hunted by owner to organise the layout and setting up of the Leeds branch of the company, in order to best reflect the commercial identity of the store• Helped manually construct the balloon section of the Manchester Branch.• Entrusted with the ordering of current and new stock, via research of current student/festival events and popular pop culture.

Whilst at College I decided to gain a job in retail to gain new skills, and expand upon previously gained knowledge. I was placed within the Business Section of the store, which consisted of; computing, printers,software, office furniture and repairs/troubleshooting.Key Achievements:• Earned twenty-eight official customer compliments, the highest of any staff-member, via emails to the store.• Received two special mentions from the district manager regarding exemplary service.• Gained a certificate for selling the most Microsoft Office and Norton Internet Security.• Entrusted with counting the daily takings, in concert with the store manager.

Offered a permanent position, unfortunately the job could not be taken up due to educational commitments.