Daniel Burne Email & Phone Number

London

Leading management of key accounts (75-400 FTE), responsible for success and profitability of campaign for clients as well as the business. Designing commercial model, budgeting, P&L, invoicing and establishing KPIs to measure success Management and analysis of large datasets to provide business insights and shape strategy, designing dynamic reports to.

London, United Kingdom

Client relationship management; driving success and growth of existing & new clients and campaigns. Overseeing and liaising with clients for activities totalling 30-50 FTE Experience in working with clients’ whose businesses span across a number of international regions, time-zones and languages Design, implementation and testing of systems; ensuring.

London, United Kingdom

• Main point of contact for a number of blue chip clients across a number of verticals, including telecommunications, eCommerce, finance and FMCG
• Responsible for delivery of weekly and monthly reports
• Campaign management
• Responsible for the initiation of new campaigns
• Management and analysis of large datasets
• Training and coaching of team members to ensure that campaign KPIs are attained

London, United Kingdom

• Responsible for establishing the Quality Assurance processes within a new business, across multiple regional sites
• Developing a Quality Assurance program to integrate within company induction training
• Providing stringent quality guidelines for each campaign
• Maintenance of QA standards through constant support, communication and interactive training
• Production of scripts in line with QA guidelines, as well as incorporating these requirements within the User Interface
• Assistance in providing ongoing systems training for members of staff

London, United Kingdom

• Weekly monitoring of agents
• Reporting to line manager & external clients
• Briefing team leaders & agents regarding compliance
• Meeting with client on a monthly basis
• Administration duties
• Writing of call centre agent scripts to ensure compliance is met and within OFCOM regulations

London, United Kingdom

• Communicating with gatekeepers and decision-makers on a daily basis
• Attaining and often exceeding targets set out by team leader
• Providing additional support to team leader
• General administration support (timesheets, updating cost and revenue, team performance)
• Trained in tailoring a pitch towards business decision makers

London, United Kingdom

• Acquired training in a more sales focussed capacity to previous role
• Ensuring that personal sales targets are exceeded
• Matching a customer’s needs with the business’ product offering
• Learning to adapt style, tone, and diction according to the individuals interacted with