Daniel Buss Email & Phone Number

Milwaukee, Wi, Us

Greater Milwaukee Area

An IT Leader with extensive experience in managing people, processes, technology and the implementation of global infrastructure projects to achieve business strategic objectives.

Greater Milwaukee Area

• Direct team of 1 Senior Manager, 5 Managers, and 45 Support Associates for Client Compute, Unified Communication, and Distribution Center Infrastructures.• Maintain annual budgets of $2-4M.• Develop and maintain strategies to support end user business needs. • Drive team and service efficiencies by maintaining monthly metrics and KPI’s.• Regular interaction with business entities to ensure support levels.• Manage annual refresh of 1000+ end-user devices.• Implement, maintain, and support over 5000 Microsoft and Apple end-user compute devices distributed across 10 global locations.• Manage and successfully deliver end-user application to all aspects of the business utilizing LanDesk(Ivanti) Software.• Provide lifecycle management for hardware, operating systems, and applications.• Implemented Team Viewer solution for remote unified support to increase team efficiencies and allow for global support.• Support and maintenance for Lotus Notes Email (Server & Client), PBX, PolyCom VC, Telephony, and Web Conferencing (Skype, WebEx, ATT Connect).• Implement and maintain end-user support tools like LanDesk, Symantec Endpoint Protection, Digital Guardian, MalwareBytes, Airwatch(MDM), and WSUS.• Consistent deployment and governance for monthly patching cycles to maintain secure environment.• Regularly coach staff to ensure development and maintain quality customer service.• Develop and deliver annual performance appraisals and set goals that align to business strategies.

Greater Milwaukee Area

• Directed global team of 6 Managers and 40 Support Associates responsible for implementing, maintaining, and supporting end-user devices, server, and storage infrastructures.• Developed and implemented strategies and visions to support compute infrastructure. Managed annual budgets of $4-10M.• Implemented and maintained hardware and operating systems in support of global strategic initiatives including replication and consolidation.• Ensured 99.99% availability of datacenter solutions by developing and implementing solutions highly available and redundant.• Implemented lifecycle management and supported infrastructure hardware, software, and applications.• Utilized virtualization technologies to consolidate solutions to reduce support efforts and costs.• Migrated >600 Windows Server 2003 operating systems to Server 2008/2012 to ensure support, maintenance, and availability.• Managed and maintained storage infrastructures consisting of over 100 TB of data.• Provided 24 x 7 team support of over 1000 devices consisting of Windows, x86, AS400, pSeries, Mainframe, Desktop, laptop solutions.• Developed and delivered costs, scope, and status of infrastructure projects to C-Level executives• Developed, delivered, and supported solutions to maintain infrastructure environment of 1MM Sq. foot Distribution Center.• Built and maintained partnerships with multiple IT vendors and providers.

Greater Milwaukee Area

• Responsible for architecture, planning, and implementations of infrastructure solutions.

Greater Milwaukee Area

Manager Technical Services (2009-2011)• Managed team of 7 associates responsible for implementing and supporting global Windows server infrastructure.• Championed project to consolidate and centralize remote servers from 35 physical servers down to 5.Manager Hardware Assets/IT Automation (2003-2009)• Managed team of 6 associates responsible for designing, implementing, and supporting computer and storage hardware environments.• Maintained firmware lifecycles in various IBM pSeries, xSeries, iSeries, and TotalStorage solutions.Operations Supervisor + Additional Roles (1993-2003)• Supervised team of operators in support of daily, weekly, and monthly batch processing cycles.• Maintained SLA’s and system uptimes to ensure delivery of solutions.

Greater Milwaukee Area

Manage the team that is responsible for all IBM pSeries, iSeries, xSeries, zSeries, and TotalStorage products. Responsible for Design, Configuration, Procurement, Installation, and Maintaining all hardware devices in the Foot Locker Data Center.

Greater Milwaukee Area

Operations SupervisorSenior Console OperatorConsole OperatorTape Operator