Daniel Cairns Email & Phone Number

Responsible for supporting system functionality and/or trouble shooting, system analysis, supportingsystem design, assisting with user-testing and documenting business processes / procedures in partnership with business functions.Always seeking opportunity for continuous improvement, optimisation in technology products, data and applications functionality.Utilises best practices and frameworks such as ITIL while working on Incident and Problem management.Mapping out and applying… Show more Responsible for supporting system functionality and/or trouble shooting, system analysis, supportingsystem design, assisting with user-testing and documenting business processes / procedures in partnership with business functions.Always seeking opportunity for continuous improvement, optimisation in technology products, data and applications functionality.Utilises best practices and frameworks such as ITIL while working on Incident and Problem management.Mapping out and applying Support processes where these are not in place with applications to build out availability, resilience and usability. Show less

Southampton, England, United Kingdom

Southampton, United Kingdom

IT Support Specialist​​​​​​​​o Providing support and ensuring system availability for Financial and Investment systems/applications.o Monitoring and event management of batch processing using automation software. (shifts are 24x7)o Optimisation of batch schedules and Service Improvements for key business events and processes.o Modelling critical business events to ensure system stability and continuity that ensures the business to meet key financial targets.o Incident &… Show more IT Support Specialist​​​​​​​​o Providing support and ensuring system availability for Financial and Investment systems/applications.o Monitoring and event management of batch processing using automation software. (shifts are 24x7)o Optimisation of batch schedules and Service Improvements for key business events and processes.o Modelling critical business events to ensure system stability and continuity that ensures the business to meet key financial targets.o Incident & Major incident management inclusive of “on-call” escalation.o Service Desk tasks that include Access management, Data fixes, and IT requests carried out within an ITIL framework to meet SLAs.o Technical contact for UK Platform business seeking advice, technical resolution or service updates.o Orchestrating Service assurance validation to ensure platform reliability & availability.o Building and maintaining relationships with key stakeholders, business units and vendors.o Managing/Co-ordinating team to assist with deployment and Business events.o Participate in both internal and external Audit events.o Attend and participate in Change Advisory Board meetings. Show less

Whiteley, Fareham

General Admin duties. Spreadsheet compiling/Manipulation.

Hursley, Winchester

Support of IT Test Floor in Storage Systems Development.

North Harbour, Portsmouth

Solutions Architect​​​​​​​​o Part of a technical team that provided solutions for IBM customers in the way of Web tools and Mobile apps.o Directly responsible for 2 applications, including bug fixes, Change Requests and subsequent new releases once live.o Participated in workshops to capture clients’ needs to find best possible solutions.o Variety of tools used within this role – many in-house IBM products such as RTC and Bluemix but also apps and tools available on the Mac… Show more Solutions Architect​​​​​​​​o Part of a technical team that provided solutions for IBM customers in the way of Web tools and Mobile apps.o Directly responsible for 2 applications, including bug fixes, Change Requests and subsequent new releases once live.o Participated in workshops to capture clients’ needs to find best possible solutions.o Variety of tools used within this role – many in-house IBM products such as RTC and Bluemix but also apps and tools available on the Mac such as Photoshop, Balsamiq and Sketch. Show less

North Harbour

Part of a cross country/department project team, to test and implement a new HR/Payroll database for IBM.o Responsible for functional and end user experience testing delivered via Agile method.o Defect Manager – co-ordinated and prioritised defects for delivery team to fix.o Created and delivered education packages.

Ibm, North Harbour

o Led team to ensure system support was maintained and issues had correct focus.o Provided monthly Change Request/Problem management stats.

Ibm, North Harbour

o Provided end user support for the IBM HR/Payroll systems.o Responsible for end to end process of system Change Requests including testing.

o Maintained business graphical records onto GIS Software.o Provided cover for Team Lead in work distribution and work output logging.

o Maintained information and produced reports using Excel within the Census and Boundary Library departments.

Itil4 Foundation Certificate In It Service Management, Pass

Education record

Business Admin - NVQ level 2 I.T. - NVQ level 2 ARC GIS/ARC MAP – Intermediate and advanced courses.