Stuart Tucker Email & Phone Number

Southampton, United Kingdom

• Service owner of the primary IT Service Management toolset (ServiceNow)• Currently working on the implementation of the CSDM framework• Process developer and owner within an IT transformation project, involving process mapping, CMDB creation and the implementation of the new Service Management toolset• Knowledge resource for the design and enhancement of a wide range of ITIL processes• Responsible for ongoing strategic development of the toolset and wider enterprise initiatives where the toolset can drive and facilitate change• Management of regular sprints, through creation, development, test and deployment

Southampton, United Kingdom

• Relationship Manager for several functions across the business, for the provision of live IT services, ensuring excellent working and strategic relationships are maintained and developed.• Manage relationships with multiple, international, outsourced IT suppliers, ensuring that the live IT service provided is fit for purpose, continuously improved and meets contractual obligations.• Ownership for the production of regular reports on the performance of IT services, including clear, understandable information for customers plus contributions to Exec reporting.• Management of service incidents quickly and efficiently to positive conclusions, maintaining communication channels with key stakeholders.• Process developer and owner in our IT transformation programme, with contributions towards process mapping, CMDB creation, and the implementation of a new Service Management tool (ServiceNow).On-going ownership and Design Authority for ServiceNow

•Set up brand new Service Management Team, covering management information, reporting, risk and quality. Created Risk and Quality Strategies for the Division•Key relationship contact for the whole Customer Services Division (CSD), representing some 900 members of staff, dealing with Managers, Business Units, other Service Managers and Exec Teams•Created and maintained CSD pricing tariff for all its’ Business Services•Created and developed a CSD Executive Meeting Pack containing key information to help the Exec Team run the business•Created service related MI from virtually nothing and continuously developed this as ideas or needs changed•Worked with other Service Managers to improve cross functional working and communication in Shared Services

Responsibility for the production and submission of Regulatory Reports to bodies such as FSA and HMRC.Regular production of corporate level communications, notifying clients of key policy changes and eventsResponsibility for the coordination of the priniting and despatch of the half yearly statements using a combination of own team and third party suppliers.

Business requirements gathering and associated project documentation.

Supervision of multiple teams responsible for the processing of deadline driven, regulatory processing of customer instructions.

Control and manage all aspects of retail branch banking, cash management, people management, security, customer service, sales