Business Systems AnalysisSupervising a team of Business Analysts responsible for gathering requirements for projects and enhancements in the areas of Casino Finance & Compliance, Cage, Marketing Operations, Casino Operations & Credit. Responsibilities include ensuring the adherence to best practices in terms of requirements gathering and project implementation, as well as the continuous evaluation of the various applications to propose improvements and enhancements. Project ManagementJointly responsible with Project Managers for managing and implementing projects that impact the Casino Finance and Table Games applications. Competent in the full SDLC process and the management of all stakeholders, i.e. international counterparts, vendors and business users to ensure the success of all projects.

Cultivated and managed customer and partner relations to ensure that their expectations and objectives are met for their respective projects, with the goal of ensuring that they ultimately have a positive experience in obtaining a successfully delivered product.Major customer accounts handled included:- Mobile health insurance application targeted at expatriates. Apart from providing inputs in UI/UX, also assisted in the integration of payment providers like Braintree/PayPal. - Online ticketing platform for travel agents to make bulk purchases for multiple attractions at preferential rates. Major feature is the credit module allowing the tracking of purchases based on assigned credit limits.- Fund management website where fund managers and institutional managers connect via a secure two-sided network that provides Investors with an intuitive platform to source and organize investment opportunities and Fund Managers with a compliance-friendly distribution and engagement tool. - Mobile application for corporates to encourage their employees to engage in an active lifestyle.

Reporting to the Chief Operating Officer, I provide the leadership and supervision to the Business System Analysts and UI designers to support information technology initiatives that are aligned to the strategic and commercial objectives of the Company. I also established and directed the policies, procedures and frameworks required for the successful production of clear and concise business requirements.Software Development Life Cycle (SDLC) Management• Instrumental in moving away from waterfall development into Agile development utilising Scrum, and transitioning the BSAs to Product Owners.• Successfully oversaw the development and delivery of business requirements documents and user manuals.• Successfully managed all stages of software development including research, UX design, quality testing, user training and implementation. • Served as an effective conduit with clients on project schedules, requirements, and budget.• Resource Management• Provided supervision and guidance to the BSAs and UI Designers in terms of project requirements and staffing needs.• Provided direction to the BSAs and UI Designers, including assignment of individual responsibilities, tasks and technical functions.Strategic Planning• Set departmental strategies and budget, with a view to overall company policies and goals. Successful projects delivered include:• Online sports betting platform whose major features comprise risk and credit management• Proprietary mobile e-wallet application in Myanmar providing a mobile payment solution for retail purchases and utilities. Integration with the banks and Yangon town council was done to facilitate this. • Crowdfunding platform with integration to several payment gateways like Braintree/PayPal, Red Dot, and Dompetku. • Online medical appointment and medical package booking portal.• Multiple corporate websites incorporating CMS like Wordpress, DNN and WeCeem.

Business Systems AnalysisDirectly responsible for the Casino Finance (ACSC) application, responsibilities include the continuous evaluation of the applications to propose improvements and enhancements. Business users comprise Casino Finance & Compliance, Cage, International Marketing, Casino Marketing & Credit. Project ManagementDirectly responsible for managing and implementing projects that impact the Casino Finance and Table Games applications. Competent in the full SDLC process and the management of all stakeholders, i.e. international counterparts, vendors and business users to ensure the success of all projects.Major achievements include:• Successfully managed, set up, and implemented the Casino Training facility. • Instrumental in the management, set up and implementation of the Casino Finance and Table Games applications and hardware for the Grand Opening of the Casino.

Project ManagementManaged several diverse teams of subject matter experts of various nationalities to ensure that all projects/work requests are delivered in a timely, accurate and efficient manner as per the requirements provided by the user. This will be throughout the Software Development Life Cycle (SDLC), and will include cost/resource planning and allocation, the continuous monitoring of the development progress, managing/developing user requirements and expectations, provision of quality assurance testing and final build delivery. Projects covered the full spectrum of product marketing, agency systems, financial processing and product launches. Systems MaintenanceEnsured that all systems maintenance requests are promptly attended to and assigned, and that issues are resolved quickly and effectively to minimise the impact on the business operations. Major achievements include:• Successful management and delivery of an improved version of the Central Accounting System from Aug 07 to Feb 08.• Successful management and delivery of the New Generation Platform for sports betting from Mar 08 to Nov 08. • Effective and efficient maintenance of the Portal, Marketing Agent and Finance Systems throughout the course of employment.

Brand development, website traffic growth, website UI, website advertising revenue. Conceptualisation and development of below-the-line marketing collaterals for sports betting and lottery products. Product development (lottery).Successfully completed promotional campaigns for telebetting service, Toto Hongbao draw, and launch of new 4-D products as well as ongoing promotions for sports betting products.

Tour of duty included positions in New Business, Systems & Planning, and Sales Operations, and major achievements and responsibilities included:• Completion of feasibility studies on possible projects in Korea, Sri Lanka, Vietnam and the UK. • Conducting research and analysis on new products culminating in the successful implementation of a new 4D product called iBet.• Implementation of corporate programs like Economic Value Added (EVA), ISO and Business Continuity Planning. • Oversee the operational aspects of 150 retail outlets covering logistics, operations and customer service. • Successfully led a project team to complete the rationalisation of operations between Singapore Turf Club and Singapore Pools.• Successfully developed a common corporate image across all retail outlets.

Oversee the operational and policy aspects of a fleet of 1500 taxis as well as monitoring the customer service standards of 2500 taxi drivers with the assistance of 8 subordinates.• Conducted feasibility studies on proposals like fare structure changes before implementation.• Direct intermediary between Taxi Drivers’ Association and the Company.• Responsible for registration and documentation of new taxis. Achieved fleet growth by 500 taxis.• Successfully managed taxi driver relations in terms of taxi servicing and availability, service standards, and financial matters.• Plan and execute employee welfare benefits like Dinner and Dance, and Family Day. Active editorial board member of in-house newsletters and pioneer member of TIBS web-page.• Established strong rapport with taxi drivers, and displayed effective communication skills in servicing and counseling drivers and complainants from the general public.

Assist in real-time recording of forex dealers' transactions and perform general clerical duties.