Director Of Client Services And Private Sales
CurrentVIP Account Management* Nurture, develop and expand relationships with VIP clients* Serve as a trusted consultant to create personal relationships between the brand and the key customers* Present new products/designs by reaching out to existing VIP clients* Work collaboratively with the rest of the organization to ensure the best service to the customer (pricing/proposals)New Business Development* Develop and expand all non-traditional retail sales channels, e.g. private events, collaborations, pop-ups, partnerships* Manage and oversee process of Bespoke pieces, engagement rings, and new styles with clients via email and in person appointments* Implement action plan to recruit new high end profile clientele* Identify key partner and events that match Eva Fehren’s brand identity and estheticsEva Fehren x Rockefeller Center Store* Open new store and oversee all daily responsibilities including sales and operations for new space in Rockefeller Center* Drive sales and exceed company monthly targets* Complete store administration and ensure compliance with policies and procedures* Train part timer to demonstrate knowledge of the functional and technical elements of the jewelry, along with exceptional selling skills necessary to do the job* Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the Brand from cleanliness of displays, perfect visual merchandising and good team spirit