Daniel Collins Email & Phone Number

Cambridge, United Kingdom

Additional duties include being primary contact for internal staff looking to work with UK Support on resolving system problems for internal and external stakeholders. Representing UK Support where required in planning meetings for new processes and procedures. Interviewing potential new staff. Training new team members, supporting junior staff in their.

• Carrying out both initial phone and email resolution while also carrying out detailed investigations (including remote access sessions) to resolve support cases.
• Assisting with Tier 1 support during busy periods.
• Providing Tier 2 support for customers of GHX UK Products.
• Logging cases in CRM (SalesForce) and ensuring information is up to date.
• Ensuring cases not resolved by Tier 2 support are escalated where necessary and aiding Tier 3 (DEV) in understanding customer requirements regarding these cases.
• Writing basic SQL queries both to meet customer requirements and to resolve minor internal document tracking issues.

My duties included responsibility for the management of procurement systems at the Trust liaising with internal and external providers as and when required, supporting development of current and future systems processes and interfaces. To identify and provide solutions to training requirements for staff both procurement based and around the trust through.