Daniel Cooper Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

• Manage enterprise-wide configuration management systems (JAMF, SCCM, and Tanium) and associated integrations.
• Participate in campus-wide enterprise desktop projects and establish best practices for ensuring a reliable, cost-efficient, scalable, and secure desktop computing environment for faculty, staff, and students.
• Develop appropriate business cases and technical solutions for enterprise-wide projects, including identifying technical implementation plans, cost/benefits, risk analysis, capital and operating expenditures, technical.
• Manage and/or participate in cross-functional projects and teams, including team leaders, engineers, system administrators, and end-user support staff.
• Work directly with individuals on many levels - university-wide technology providers, faculty and students in academic areas, management, and executives in administrative groups - to find the right stakeholders, key.

Initiated and executed basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.Engaged with customers to identify needs, budget, and proposed use to recommend appropriate products.Managed and processed multiple user actions and requests utilizing Zendesk ticketing systems, setting up Zendesk macros, installing and managing.

Directed and motivated a staff of eight team members responsible for efficiently administering complex IT infrastructure.Performed installations of various Apple and Microsoft software programs; modified and repaired Apple and Dell hardware with a focus on quickly resolving technical issues.