Daniel Culbertson Email & Phone Number

Virginia, United States

Sparks, Nevada

- Provide technical support to dealers and end users of PC and software controlled systems and associated equipment. - Provide support concerning connectivity issues, often requiring a remote connection to a customer’s computer. - Provide front line service support for customer calls and emails.- Document customer contact in company CRM software.- Assure continuity of customer service / technical service processes to customer satisfaction.- Service and repair products in accordance with established company procedures to include management of service repair system and customer returns.- Perform exchanges of optics, circuit boards, mechanical assemblies as well as low voltage electrical connections and repair- Work closely with internal and external service organizations to assure quality service to the customer- Communicate with sales representatives, technical representatives and company representatives regarding customer repairs, warranty repairs, upgrades, etc.- Maintain a strong working knowledge of all products

Reno, Nevada

- Process incoming applications for enrollment of potential Nevada Medicaid providers.- Verify and process all incoming file updates for current Nevada Medicaid providers.- Data entry of all approved information into the Medicaid Management Information System.- Test and make recommendations for fixes and updates to the Online Provider Enrollment application.- Assist providers with any questions or problems that they may have while using the Online Provider Enrollment Application.- Handle phone calls and e-mails from Nevada Medicaid providers related to provider enrollment topics.- Work directly with the client, Nevada Department of Health Care Financing and Policy, to review and get approval on applications and updates.

Reno, Nevada

- Supervise and train other dispatchers within the company. - Use and monitor the Modular Dispatch system in order to manage all production equipment and maximize efficiencies in safety and production during shift.- Prepare weekly and monthly production reports. - Troubleshoot and fix any issues that may arise within the dispatch system. - Write and update Microsoft SQL reports the track production and efficiencies within the company.- Member of project management team to evaluate and make recommendations for network expansion and maintenance.- Grant users permission to access applications through Windows Active Directory

Reno, Nevada

- Work with Director of Facilities to complete tasks needed for upkeep of building and surrounding property. - Tasks include maintaining, repair, and installation of network cabling, plumbing, and electrical wires, as well as painting, landscaping, and construction projects.- Perform routine server maintenance and updates.- End user desktop and network support.

Reno, Nevada

- Installed and troubleshot cable services for residential and business customers. - Always promoted the value of company products by offering additional services that best matched customers’ needs.- Made recommendations on how to improve customer network based on their budget and infrastructure of home/office.

Bachelor Of Science (B.S.), Information Systems

Activities and Societies: Treasurer for local chapter of Association of Computing MachineryTreasurer for student chapter of Association.

Associate Of Science (A.S.), Computer Science

Activities and Societies: Student chapter of the Association of Computing Machinery