Responsible for the administrative and technical aspects of preparing for and performing corporate and remote site user migrations from Office 2007 products to Office 365. Use ADUC to document active users by department and location for migration purposes.- Identify end user devices for upgrade by department and locations.- Test and update migration procedures and resolving any gaps in the process.- Drive the technical execution and provide automation improvements of user migrations from Office 2007 to Office 365 ProPlus.- Deploy Office 365 ProPlus, OneDrive for Business and Skype for Business and provide automation improvements with installation using SCCM 2012.- Perform user data migrations from local and shared storage to OneDrive for Business.- Perform Users PSTs file migration to Online Archive.

Implementation - Migration Specialist -Responsible for Customer Onboarding, perform Migrations from External or internal environments using exchange native moves or using third party tools Migration Wiz and O365 migration end point.-Implement different hosted applications related to Exchange 2010 and O365.-Archiving ingestion to 3rd party Archiving Vendors [Sonian and Global Relay] management and Customer Training/Tutorial on variety of products and services.-Domains registration, transfers and DNS settings.-respond and resolved request from customers via ticketing systems or via E-mail in timely manner.Technical Support Team-Provide client support for all hosted services.-Answered incoming calls, Email, support tickets and resolve client issues related to provided services. -Handle migrations from Exchange 2003/2007 to 2010 and O365.-Exchange E-mail Clients support configuration, tutorial and Trouble Shooting [Outlook all versions, Mac Mail].-Work with Lync IM/ Web conference and office Communicator. -Responsible for E-mail, secure Mail, Windows Web hosting, SharePoint WSS3.0. Parallels and Airwatch MDM.

Co. Type: Customer service and Technical support call center.Length of employment: from 07/2004 – July 2008 date (Primary full time job)Positions (current to previous): Team Manager (Best buy - Geek squad account)Manages 20 to 23 inbound calls phone support technicians. Responsible for call quality and length, provide answers and final resolution for technical questions, attendance, job performance, and also job interview and highering. Case Manager (Best buy account)Provide ultimate solutions within account policy to escalated calls/casesfrom IN-Home PSP technical support escalation Management department.09/2004 - 07/2005, The Answer Group co. Fort Lauderdale/FloridaTeam LeaderManages Technical Support Engineers. which includesPC support, wireless for PSP (performance service plans) and pay forSupport (Geek squad). Technical Support EngineerAnswer inbound calls; provide resolution for hardware related computer problems and advice on software related.