Daniel (Dan) Wilson Email & Phone Number

Sydney, New South Wales, Australia

Port Botany, New South Wales, Australia

Sydney, Australia

Specific Accountabilities- Construct base period rosters for bus operators and other related positions to ensure a balanced and equitable allocation of work and cost efficient practices, whilst ensuring compliance with award and other requirements.- Allocate annual leave for bus operators as per the specified batch dates, ensuring operational requirements are met.- construct cost-effective bus and crew schedules to meet service delivery needs. This includes specific schedules that cater for changed schedule requirements such as school charters, special events, rehabilitation duties and supplementary services, school vacation schedules and public holiday schedules. - - Adhere to strict RMS (RTA) regulations as well as Bus operator award regulations in relation to fatigue management when constructing day schedules.- Assist in taking bookings for charter services and co-ordinate arrangements so that agreed services are delivered in accordance with charter policy, with no adverse impact on core bus services- Review and analyse operational data including patronage, revenue, costs, on-time running and other customer complaints and make recommendations for service improvement.- work as a team member, sharing knowledge, experience and providing on the job guidance, assisting staff to achieve business objectives and contributing to team meetings and objectives.- participate in projects and project teams to contribute to the achievement of project objectives.

Sydney, Australia

Key Challenge:- Providing effective support, co-ordination and/or delivery on a range of staffing matters for bus operators, including areas such as performance management, counselling, learning and development, communication and health and safety.Accountabilities:Performance and Staff Management- Arrange and implement scheduled performance interviews with bus operators (including trainee bus operators), including performance history (using systems such as Salesforce), management feedback on performance, discussion of performance issues, and identifying and meeting learning or other needs.- Observe, assemble and provide operational feedback to Bus operators on performance standards.- Interview bus operators in relation to customer complaints, incidents and collisions, unplanned absences of other performance matters.- Counsel Bus Operators and Refer employees to the Employee Assistance Program when necessary- Maintain records- Assist in analysing emerging trends or issues in relation to bus operator performanceCustomer Relations - Investigate, collect and provide information on, and/or follow up services or issues as required by the Customer Relations administrator or Depot Manager on customer enquiries complaints.- Assist Customer Co-ordination and/or supervise bus services at major bus stops and terminus locations- Undertake projects as required related to improving customer serviceAdministrative or Support Services- Provide administrative support to the Depot Manager- Undertake data entry and complete spreadsheets or reports on performance indicators for operational matters as required- Prepare reports, returns, statistics and summaries to meet the information and control needs of State Transit and regulatory agencies.- Prepare Correspondence, memos and reports to meet the information needs of management, staff, customers and other groups.

Southern Regional Office - Tempe Bus Depot, Nsw, Australia

Specific Accountabilities- Construct base period rosters for bus operators and other related positions to ensure a balanced and equitable allocation of work and cost efficient practices, whilst ensuring compliance with award and other requirements.- Allocate annual leave for bus operators as per the specified batch dates, ensuring operational requirements are met.- construct cost-effective bus and crew schedules to meet service delivery needs. This includes specific schedules that cater for changed schedule requirements such as school charters, special events, rehabilitation duties and supplementary services, school vacation schedules and public holiday schedules. - - Adhere to strict RMS (RTA) regulations as well as Bus operator award regulations in relation to fatigue management when constructing day schedules.- Assist in taking bookings for charter services and co-ordinate arrangements so that agreed services are delivered in accordance with charter policy, with no adverse impact on core bus services- Review and analyse operational data including patronage, revenue, costs, on-time running and other customer complaints and make recommendations for service improvement.- work as a team member, sharing knowledge, experience and providing on the job guidance, assisting staff to achieve business objectives and contributing to team meetings and objectives.- participate in projects and project teams to contribute to the achievement of project objectives.

Eastern Regional Office - Port Botany Bus Depot, Nsw, Australia

- Assist in construction of base period rosters for bus operators and other related positions to ensure a balanced and equitable allocation of work and cost efficient practices, whilst ensuring compliance with award and other requirements.- Maintenance of annual leave for bus operators as per the specified batch dates, ensuring operational requirements are met.- construct day specific schedules that cater for changed schedule requirements such as school charters, special events, rehabilitation duties and supplementary services, - Adhere to strict RMS (RTA) regulations as well as Bus operator award regulations in relation to fatigue management when constructing day schedules.- Assist in taking bookings for charter services and co-ordinate arrangements so that agreed services are delivered in accordance with charter policy, with no adverse impact on core bus services- work as a team member, sharing knowledge, experience and providing on the job guidance, assisting staff to achieve business objectives and contributing to team meetings and objectives.- provide support as required to senior scheduler to cover essential work in scheduling team

Strawberry Hills, Nsw, Australia

- Two year Jumpstart Cadetship program where I have been exposed to a variety of areas within the business including special events and charters. The majority of the role has focused on training in and performing the roles of Roster Clerk and Bus Scheduler.Key Achievements:- Completion of Certificate IV in Business through the Cadetship program.- After being signed off competent in Depot Rostering, I acted in the role of depot roster clerk for 3 months at Ryde Depot. During this time I constructed a period roster for the 430 Bus operators at Ryde depot, as well performing daily maintenance on the period roster.- Completion of Bus and Crew Schedules Course (Internal Course)-Acted in the role of Bus Scheduler at Port Botany Depot (three months approximately).

Mascot, Nsw, Australia

- Co-ordinating collection of cargo and delivery with appropriate transport companies and staff drivers to ensure customer delivery timeframes are met.- Contacting customers on behalf of the customs department to obtain all necessary documentation required for customs clearance. This included both verbal communication over the phone and written correspondence through Microsoft Outlook- Utilizing the company’s overseas offices and forwarding agent network across the world to arrange for customers cargo to move by the appropriate mode of transport.- Providing customers with up to date information including ETD origin and ETA destination dates and information regarding customs clearance/delivery. Assisting customer with all enquiries and responding to those in a timely manner.

Rockdale, Nsw, Australia

- Take inbound phone calls from potential customers.- Assisting customers on the store floor with information and purchases.- Recovering, presenting and preparing a department of the store for the commencement of the next business day.- Filling stock on shelves in a team environment.

Scarborough Park - Ramsgate

Officiating Oztag Games on a Weekly Basis (Thursday Nights), enforcing the rules of the sport and working with the 16 players on the field.

Certificate Iv, Business

R.S.A And R.C.G

Bachelor Of Arts - Ba (Deferred), Psychology

Deferred

Higher School Certificate, Hsc

Activities and Societies: Field Hockey, School Band

Primary School Education

Activities and Societies: Student School Council, School Prefect (Year 6)

Elementary Schedules Course

Depot Roster Course

Bus Charter Hirings Course

Staff Supervisor Training Program

Bus And Crew Schedules Course

Statement Of Attainment, Tlif1007C Apply Fatigue Management Strategies

Statement Of Attainment, Tlif6307A Administer The Implementation Of Fatigue Management Strategies