Agent Desktop application is the unified desktop with a 360-degree view of the customer across channels. Main deliverables include:- Customer management- Quote and policy management- Payment- Contact history- Knowledge management- Multi channel interactions such as email, telephone, SMS, webchat and web interactionSelf Service Centre is the customer online application system that empowers customers to resolve the problem themselves online, with full integration with Agent Desktop. Technologies used in this project:- Verint development kit and Java development kit- Git with bitbucket and svn version control- DB2 and Oracle database- Bamboo for continuous integration and deployment- Docker and rancher- Jasper reporting- Nightwatch testing framework- axis2, jaxws soap and rest apiMy main responsibilities consist of:- Application and database design- Software development- Multiple back-end integrations- Consulting and being product knowledge expert- Team leading

Joined the team at Queensland Police Service to build a complete CRM solutions that include integration with the backend telephony system, customer facing web application and a web portal. The functionalities that were developed include customer management, case management and dynamic scripting.The application was build under Java, using JBoss application server, KANA Development Kit and SQL Server database.My main responsibilities consist of requirement gathering, software development, team leading and conducting code review.During this time I was also involved in a project at Brisbane City Council, developing case management system using Lagan application, technologies used in this project:- Custom testing framework using Ruby- Oracle database- WSO2- Extensive use of XSLT and XPATH

Working on Evolve Project for Australian Unity, a customizable case management system, allowing them to route work between teams effectively and efficiently. Combined with the ability to communicate with customers and healthcare providers, the system allows users to action the cases in variety of ways through the Agent Desktop application.My main responsibilities consist of requirement gathering, software development, deployment and unit testing.

Developing modular application for BKN (Indonesian National Civil Service Agency) which was built under Java, using JBoss application server, Spring & Hibernate as core framework and Adobe Flex for UI.My main responsibilities consist of software development and unit testing.

Developing Ciboodle application using GT-X 7 (proprietary software under java), JBoss application server, SQL Server and Oracle database.Ciboodle is modular CRM software for contact centres. The products work across multiple social channels.My responsibilities consist of application planning and design, software development and conducting code review.

Joined as .NET software developer, developing web based mutual fund application using Microsoft Visual Studio .NET (C#), SQL Server 2005 and Oracle 9i database.My responsibilities consist of application design, software development and unit testing.