Patient Consultant
CurrentProvide exceptional customer service to patients, guests, and coworkersProvide empathy and compassion to patientsProvide the TruExperience through elevated patient service standards, behaviors, and product knowledgeAssist Coordinators with returns in accordance with company policyVerify patient’s recommendations prior to completing the transaction.Prepare and process patient orders in a timely and efficient mannerFollow Cash Handling SOP, Applying Patient Labels SOP and Dispensing Medicated Product Dispensation SOPWork directly with the TruHost and Reception to help patients move through the showroom efficientlyAssist patients with any product or device issues.Work with leadership and management to find solutions to patient issues.Document patient issues and concerns on the patient’s profileMaintain a clean and well-stocked workstation throughout the shiftAny other task(s) as assigned by Management