▪ Gained executive sponsorship for a Data Strategy proposal I designed for Real-Time Payments.▪ Initiated and led a Jira data quality governance group to streamline and align Engineeringways of working for 1,600 people across 40+ projects (i.e. reducing number of issues types from 34 to 7,) and improve data completeness. Managed a supporting resource throughout.▪ Established the first P&E Data Governance Council.▪ Leveraged Power Automate to create a semi-automated work intake process for our team, documenting our SOP in parallel

- Improving and driving best practice standards for Real-Time Payment (RTP) and Applications project, program and customer outcomes.- Acting as a strategic partner and centre of excellence for project management teams and executing best practice and continuous improvement.- Engaged with 44 SMEs across 18 teams to review and enhance the RTP Managed Service Project Model, and 50 SMEs across 18 teams to review and enhance the Vocalink UK Implementation Project Model, setting the foundation for future implementations- Initiated and led a bite-sized learning initiative for RTP project managers which saw 171 registrations across 11 sessions and an average satisfaction score of 4.5/5- Helped design and document the Vocalink UK project funding approval process

- Led process improvement efforts using Lean Six Sigma principles to drive a better customer on-boarding experience for Cross-Border Services, collaborating with 50 SMEs across 10 teams.- Managed two graduate resources and mentored them on Lean Six Sigma practice.- Oversaw Kano interview methodology training for Sales teams, and created a reporting framework to summarise customer feedback and track related actions.

Project led the development of a globally-aligned workload management tool, integrated within Podio and fed directly by our project data.Global data analyst for Customer Delivery, ensuring global consistency and alignment in our data and reporting. Also worked closely with O&T and Product teams to clean up Mastercard's central product list and structure.Re-built and managed our global customer delivery dashboard in Domo, using data from both Salesforce and Podio which refreshed automatically every day.Through a Green Belt Six Sigma project, improved the process for requesting and implementing new CIS 'sub-categories' (a newly-defined implementation process to track in our tools). Previously taking anywhere between 7-30+ days inconsistently, now only takes 14 days max.Supported the review of our implementation targets by creating a focused analytic file providing direct insights & alerts on our performance trends.Continued working as a YoPros admin to advance our 'YoPros as a Service', providing Mastercard teams with a next-generation focus group to improve our product & service ideas.

Project managed a Global Customer Delivery Data Collection Workstream of 14 people over the course of 3 months, involving the optimisation of our project tracking tools and reporting/dashboards globally.Revised and redefined our team's data analytics strategy for 2018 by understanding market needs (internal + external), creating visibility on what we can already offer and what should be on offer in future to compliment important European initiatives.Developed a complex European capacity model for both CIS and Delivery.Continued providing support for ongoing adhoc MIS requests as well as employees learning to use Enterprise Reporting, via a self-service training video I created.Organised several opportunities for the YoPros community such as a breakfast session with MasterCard’s European President, a HomeSend visit, a charity bike ride, plus various socials.

Delivered ad-hoc and recurring reports as a source of competitive advantage to MasterCard employees as well as customers - providing insights into our authorization, clearing and chargeback data.Migrated over half of previous recurring reports to an automated, self-service data extraction tool, thereby alleviating the team's workload.Provided face-to-face trainings to employees who wished to learn how to extract data independently.Supported Customer Delivery managers with the use of Salesforce, including the development of tools and dashboards to analyse data accuracy and current pipeline status. Liaised with the Salesforce development team to implement any enhancements we wished to add. Helped with the integration of our post-implementation process into Salesforce, which involved presentations to senior management.Created the first Global Customer Delivery pipeline dashboard for the head of Global Customer Delivery, resulting from the CIS/Delivery merge, which required combining data from two different tools. This had repercussions in terms of the visibility of our global projects and KPIs as well as the start of global process alignments. This initiative was later mentioned to and recognised by our CEO, Ajay Bhanga.Developed an AQ data mining tool to better understand growth, opportunities and acceptance gaps within Europe.Became a cold-backup for Customer Delivery's financial billing.Formed part of a 4-person YoPros admin team, ensuring we make the most of our Waterloo YoPros community by creating workshops, knowledge sessions, shadowing programs, social events and other initiatives.

- Contributed to the production, user-testing and marketing of Elmer’s Photo Patchwork, an iOS app for children, and Juilliard Open Studios, an iOS app about a prestigious arts & dance school.- Developed and maintained a strong grasp of market intelligence; summarised my findings to colleagues via thorough and concise reports which influenced the company’s strategy as a whole.- Drafted commercial propositions for app ideas, thereby researching the current app space and contributing to business cases for new partner projects.