Daniel Farfan

Daniel Farfan Email and Phone Number

Visa Client Solutions, On Demand @ Visa
foster city, california, united states
Daniel Farfan's Location
Miami-Fort Lauderdale Area, United States
Daniel Farfan's Contact Details

Daniel Farfan work email

Daniel Farfan personal email

n/a

Daniel Farfan phone numbers

About Daniel Farfan

Daniel Farfan is a Visa Client Solutions, On Demand at Visa. He possess expertise in call centers, vendor management, business analysis, process improvement, credit cards and 18 more skills.

Daniel Farfan's Current Company Details
Visa

Visa

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Visa Client Solutions, On Demand
foster city, california, united states
Website:
visa.com
Employees:
18421
Daniel Farfan Work Experience Details
  • Visa
    Director
    Visa Sep 2008 - Present
    Miami/Fort Lauderdale Area
    Member of the Global Customer Assistance Services (GCAS) team based on out Miami. Responsible for the global distribution of emergency replacement cards, GCAS data management and GCAS Client Inquiries.
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  • Visa
    Director, Visa Online Global Business Office, User Experience
    Visa Jul 2017 - Present
    Miami/Fort Lauderdale Area
    View
  • Visa
    Operations Support Manager
    Visa 2006 - 2008
    Baltimore, Maryland Area
    Monitored all operational and performance standards for all call center programs within the Visa Contact Center.Proactively reviewed applications and systems, and escalated issues for troubleshooting of problems or inconsistencies, including preparation of regular reports to identify opportunities for improving customer service being the liaison between customer service and IT groupsManaged access to Visa call center systems and applications for our outsourcing partners.Developed regular reporting to evaluate and identify opportunities in real time basis to improve call center performance and efficiency
    View
  • Visa
    Customer Service Manager
    Visa 2002 - 2006
    Baltimore, Maryland Area
    Managed daily departmental operations and the achievement of quality and service level standards, planned staff training, organized work schedules for around-the-clock operations. Prepared performance appraisals, salary and hiring of personnel.
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Daniel Farfan Skills

Call Centers Vendor Management Business Analysis Process Improvement Credit Cards Management Customer Service Leadership Financial Services Customer Experience Payments Crm Banking Electronic Payments Relationship Management Payment Card Processing Product Management Call Center Business Process Improvement Contact Centers Customer Relationship Management Cross Functional Team Leadership Strategic Partnerships

Daniel Farfan Education Details

Frequently Asked Questions about Daniel Farfan

What company does Daniel Farfan work for?

Daniel Farfan works for Visa

What is Daniel Farfan's role at the current company?

Daniel Farfan's current role is Visa Client Solutions, On Demand.

What is Daniel Farfan's email address?

Daniel Farfan's email address is df****@****isa.com

What is Daniel Farfan's direct phone number?

Daniel Farfan's direct phone number is (415) 805*****

What schools did Daniel Farfan attend?

Daniel Farfan attended University Of Baltimore, Towson University.

What skills is Daniel Farfan known for?

Daniel Farfan has skills like Call Centers, Vendor Management, Business Analysis, Process Improvement, Credit Cards, Management, Customer Service, Leadership, Financial Services, Customer Experience, Payments, Crm.

Who are Daniel Farfan's colleagues?

Daniel Farfan's colleagues are Saiyad Juber, Shivani Surti, Anil Kumar Japa, Vakis Graffity, Liesl Thibeault, Ritesh Arora, Piotr Balcer.

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