I am a Customer Success and Training Manager at iPlato Healthcare, a leading provider of digital health solutions for primary care. With over 15 years of experience in presentation, training delivery, coaching, and feedback, I help clients achieve their goals and maximize their value from our products and services.I design and deliver engaging and effective learning experiences for B2B customers, using various formats such as 121 sessions, virtual meetings, and webinars. I also create and update training modules, materials, and guides that support the learning process and retention. Additionally, I lead the account management of B2B partners, providing reports, facilitating new opportunities, and conducting quarterly and annual reviews. I am passionate about solving problems, learning new things, and improving my own and others' skills and knowledge.Besides my technical and customer success skills, I am also a certified Level 1 Volleyball Coach by Ofqual and Volleyball England, and I volunteer with the Science Museum. I enjoy working with a diverse and dynamic team, and I constantly seek feedback and opportunities to grow and improve. My mission is to help clients succeed with iPlato Healthcare products and services, and to make a positive impact on the health and well-being of people and communities.