Priscilla Hancock Email & Phone Number

Haydock, Gb

Daresbury, England, United Kingdom

United Kingdom

Macclesfield, England, United Kingdom

United Kingdom

Cape Town Area, South Africa

As a freelancer/business owner, I• Conducted market research for client’s competitive market and generated new sales leads• Networked by attending business events and getting involved with communities• Grew brands social media presence on an average of 20% per month via effective CMS's• Analysed platforms and performance managed where improvement was needed• Managed online communities and responded to enquiries daily• Created and managed targeted advertising campaigns through CTA, KPI and ROI• Managed customer experiences through:o Campaign management, planning, creating, and reportingo Building long-term relationships with key decision makers with regular contact and meetingsSQP digital was a company that focused on developing digital strategies for businesses. We specialized in creative content via social media awareness and personally designed websites. We believed that every business had a story that needed to be told.Our services included:• Social Media Management and Advertising• Website Development• Marketing Campaigns• Newsletters/Blogs• Creative brand designs

Cape Town Area, South Africa

As the Branch Sales Manager for Parrot Products my key responsibilities included• Obtaining new business through sales and research• Managing and motivating of staff and systems including:o Overseeing of regular staff trainingo Monitoring of staff progress and work ethico Planning and implementing of staff incentivised programso Filling vacant positions timeously• Managing sales througho Meeting sales and new business targetso Planned training and event days for customerso Ensuring branch ran with a sales focus• Managing branch administration which includedo Reducing stock return intakes due to admin errorso Ensuring customer satisfaction on deliveryo Ensuring documentation was easily accessibleo Managing local supplierso Business planningo Managing petty casho Managing the on-loan concept• Managing warehouse stock delivery, dispatch and branch fleet which includedo Ordering stock from head office timeouslyo Overseeing the receiving and issuing of stocko Completing daily stock countso Overseeing general management of warehouseo Overseeing vehicle/fleet maintenance (services, general care, trackers)o Promoting and training healthy driving habits throughout the team• Managing customer relations which includedo Being knowledgeable of customer discount structures and price guidelineso Building long term relationships with key decision makers of all superstore head offices within the regiono Completing and negotiating price adjustments with superstores within the regiono Compiling reports for superstores and delivering these via regular contact and meetings• Managing general maintenance byo Ensuring the branch was well kept and neat, always presenting a professional image• General responsibilities that includedo Call Centre monitoring and assessment as per scheduleo The monitoring of Track Matic reports for drivers and account managers

Cape Town - Northern Suburbs And Overberg

My key responsibilities as the Branch Fleet Manager for Europcar included• Obtaining new business through sales and research• Fleet management• Managing the installation and removal of tracker units of long-term rentals• Developing and maintaining key customer relationships• Employee motivation and management• The management of staff rosters and ordering of outsourced staff when needed• Overseeing and managing financial budgets• Increasing profitability through effective yield management• Controlling and managing accident and/or cosmetic claims/costs of vehicles• Focusing on delivering and supplying excellent customer service• Overseeing customer complaints, requests, and queries within a 48-hour period• Identifying training needs, ensuring that staff attend all training programs available to develop key skills and competencies within staff• Supervising and managing all branch stock orders• Supervising and sourcing good suppliers, whilst keeping good working relationships• Ensuring branch was always compliant with the Health and Safety Act• Compiling and timeously submitting monthly branch reports for higher level management• Ensuring all company assets and resources were always safeguarded by taking precautions to minimize security risks• Ensuring all staff followed procedures associated witho Capacity managemento Fleet managemento Reporting and actioning of non-rentable vehicles (service due, license expired, accident damage)o Quality management whilst adhering to all ISOs

Cape Town, Western Cape, South Africa

• Oversaw all Europcar VIP clients at Cape Town International Airport kiosk• Oversaw directing clients to the correct counters and helped with all queries about customer rentals• Planned and organized upcoming events and promotions for all occasions• Prepared event and promotional budgets for upcoming events that needed to be approved by higher level management• Kept regular customer service (personal, telephonic and email)• Motivated staff moral while instilling core values within the business• Obtained new business prospects through researched business opportunities• Compiled monthly reports• Conducted monthly revenue analysis for the airport branch. Comparing annual results with a plan of action to improve results moving forward• Reviewed daily rental checkouts and ensured paperwork processed was 100%• Processed all vehicles that needed license renewal

Cape Town, Western Cape, South Africa

• Event and functions coordination• Managed wedding exhibitions at various shopping malls• Conceptualized marketing ideas for banqueting• Managed a team of 15 staff (waiters and bar staff)• Compiled a bartender training manual and trained all bartenders• Completed general office administration• Managed and supervised stock control• Always Ensured customer satisfaction and professional service• Managed all financial aspects of each event

Certificate, Agile Project Management, Certificate

Certificate, Marketing, Certificate

Certificate, Navigation And Social Media Landscape

Certificate, Social Media Marketing

Higher National Diploma, Generic Management: General Management: Level 5

Diploma, Hotel, Motel, And Restaurant Management

Matric

Activities and Societies: Mathematics Olympiad (1998) Drama (1998) Softball 1st team (1997 - 2000) Volleyball 1st team (1999) Mountain.