Provide licensing solutions and proposals to state and local government agencies.Manage state contractual requirements while providing the best possible solution and pricing.Collaborate with colleagues on best strategies to penetrate accounts without current contracts.Work with Microsoft on new agreements, current agreements and on time renewals.Train Account Executives on licensing requirements, agreement types and cloud service offerings.Develop best practices for T-36 contract management lifecycle, customer communications and new product announcements.

Troubleshoot customer requests/concerns and recommend solutions that best fit their needs and budget.Develop and manage DoD/Intelligence agency contract with revenues of over $100 million.Collaborate with colleagues across multiple segments within the company offering solutions required to maintain a good relationship and provide the best possible service to the customer.Learn about software lines from vendors to identify which clients would benefit most from their product offerings.

Managed day-to-day relationships with clients.Used multiple programs to obtain product information, pricing structures, contract terms, order history and order entry information.

Helped small businesses, charities and home users obtain software.Temporarily took on responsibilities of account managers while they were on leave, working with corporate, health care, education and government accounts.Worked with purchasing department to reorganize vendor contacts and catalog, worked with tax department to contact customers and retrieve updated tax exemptions, worked with credit to approve and release orders, and worked with marketing to come up with campaigns and spiff ideas.

Cold called customers to discuss their current phone company and bills.Persuaded potential customers to switch telephone services based on their needs and budget.Worked with multiple computer programs while conversing with customers.Prepared packages that would best fit the needs of clients. Promoted debt consolidation for Discover Card.