Lead multiple highly successful teams in developing process documentation, Data Analysis tools, Local Training curriculem, and contract administration.

Program manager of 3 contracts in support of the Defense Logistics Agency.Responsible for development of process libraries.Responsible to Data Analytics in support of supplier operations.

• Specialized in creating and maintaining profitable relationships with clients before and after sales. Responsible for negotiating prices, creating and explaining contractual paperwork, and organizing delivery of vehicles.• Maintained 100% customer satisfaction score from July 2018 to present.

• Responsible for complete operation of retail store including: hiring, inventory, purchasing, scheduling, coaching, auditing, labor relations, and sales.• Lead store to attain top 5% nationally in overall sales metrics for 3rd and 4th quarter 2017 and 1st quarter 2018.• Developed Sales strategy and lead team to increase sales to small business clients. Duplicated strategy across multiple geographies. Small business sales increased 20%.• Increased small business sales at home store by 73% by coaching and educating employees.• Was key member of team responsible to close and audit retail store.• Played key role in AT&T store attaining number 1 position in Baltimore Washington market in 2014 overall.• DirecTV Subject matter expert. Lead team in sales of DirecTV upon release in 2015 and responsible for training all sales staff on product knowledge and sales practices of DirecTV. As a result store lead area in DirecTV sales.

Connect Planner: Responsible to oversee the connection of all inbound and departure aircraft and provide unique appropriate solutions for passenger connections, while minimizing financial impact on United Airlines.Responsible to research and determine reasons for aircraft delays and provide sufficient inventory of accommodations for coworkers to provide to misconnecting passengers. Responsible to provide efficient and effective communication with Washington Dulles Airport hotel partners on a daily basis.Responsible to preplan meal allocations for all domestic and international departure flights.Certified to provide successful and thorough training to coworkers in regards to security and safety while supervising on the job training for 14 different skill sets.Certified to train coworkers to safely and efficiently meet aircraft with jet bridges while protecting the aircraft from damage, ensuring a safe environment for passengers to disembark, and maintaining security of aircraft and airport.Responsible to provide supervisory support for coworkers, skillfully handle escalated issues, and manage on time departure of 14 - 20 different gates, while promoting an environment of safety, security, and friendliness

Responsible to issue personal lines insurance in 38 States. Responsible to answer questions in regards to the insurance Contract. Responsible to provide Exceptional customer service.